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Graph

I've been on Think Broadband and have a graph BQM graph, but I have no idea what it means. Can I share it (how) and can anyone explain it to me please?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/145fbe271a8f2a059083ac73737e1da83c... 

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Re: Graph

You have shared it successfully (well done!), and what it shows is a noisy connection with poor latency (response times) and packet loss.  That would normally appear to you as slower than expected speeds, the odd connection dropout, poor quality streaming or video calls, and if you do online gaming then it will be a miserable experience where you get killed by people you never even saw.

I'm assuming you've tried restarting the hub, doing a pinhole reset, and making sure the coaxial cable to the hub is plugged in properly with the securing nuts finger tight?  Sometimes those steps fix the problem, in which case that's good, but I'm thinking they probably won't here.   The next step is to connect to the hub's login page at http://192.168.0.1/ but don't login*.  See that link "Check router status"?  Click on it.  That'll bring up a window with five tabs.  Select, copy and paste the contents of the three tabs titled Downstream, Upstream, Network log into three replies here.  Make sure they're pasted as text because images and screenshots cause us problems due to poor legibility, delays in moderation and missing info.  Each of those tabs extends down beyond the initially visible content, so either scroll down to select all of it, or if using a keyboard Ctrl-A should select it all, then use Ctrl-C to copy it, and Ctrl-V to paste into three separate replies.  Then we can look for signs of trouble and if we see anything, bring that to the attention of the VM forum staff to advise on some next steps.

* If the hub was never properly setup you'll have to choose your language rather than being presented with the login page.  If that's the case choose language, login and then log out, and then click on that "Check router status" link.  And that link to your hub's status page assume you're using the hub in normal (router) mode - if you're using the hub in modem mode (which you'd definitely know) then you need to use 192.168.100.1 

 

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Re: Graph

Hi, thanks for the answer, only just seen it.

I posted elsewhere on this forum and one of the VM staff has answered as follows:

Hi kaz26

Thanks for posting. 

My apologies for the delayed reply and the broadband issues. I can see from checking the system there is an SNR issue affecting the service (signal to noise ratio) and the fault reference is F008567089. 

The estimated fix date is the 16th November

 

Hopefully this will fix the problem.

My son is the gamer in the house and was constantly complaining about teleporting?  and like you say getting killed by people he didn't see. 

I have had 2 VM engineers that checked all the cabling, I have pin hole reset till my fingers bled!

In the meantime I have bought another router and set it up, there seems to be a lot of improvement. My graph is now like this

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a6f0b0293a8fd7de96f0b0c1af7cabda8f09e7d8

 My other main problem was that mobiles were using up all mobile data as constantly, but unbeknown to me as it was so quick, connecting to mobile data when Wifi signal was getting too low, even though it wasn't showing as such. I have also been on a VM Facebook group and this is happening to several other people as well - suddenly using a lot more data than they have previously.

Will post the logs from the new router separately but still getting T3 errors, never had many though.

Thanks for the very helpful answer. 🙂

Kaz

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Re: Graph

PasswordShow
 


 
Router status
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1387000000540256 qam28
22190000005.138256 qam11
32270000004.938256 qam12
42350000004.138256 qam13
52430000003.538256 qam14
6251000000338256 qam15
72590000002.738256 qam16
8267000000338256 qam17
9275000000438256 qam18
102830000004.138256 qam19
112910000004.938256 qam20
122990000005.138256 qam21
133070000005.538256 qam22
143150000005.940256 qam23
153230000005.540256 qam24
163310000005.940256 qam25
173710000005.540256 qam26
183790000005.538256 qam27
193950000004.438256 qam29
20403000000438256 qam30
214110000003.438256 qam31
224190000002.738256 qam32
234270000002.740256 qam33
244350000002.238256 qam34


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.336857854
2Locked38.9578114884
3Locked38.6604213289
4Locked38.6557311907
5Locked38.9520711141
6Locked38.6565621529
7Locked38.6547320906
8Locked38.6543310496
9Locked38.646989416
10Locked38.640539568
11Locked38.940529762
12Locked38.9440610763
13Locked38.9494518220
14Locked40.3535112248
15Locked40.347108805
16Locked40.339178620
17Locked40.3512911420
18Locked38.945318743
19Locked38.932387934
20Locked38.932967346
21Locked38.935478134
22Locked38.9473213548
23Locked40.3465411101
24Locked38.942646363
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Re: Graph

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
12580000039.3512064 qam6
23260001440.3512064 qam5
33940000040.8512064 qam4
44619999341.3512064 qam3


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0030
2ATDMA0000
3ATDMA0000
4ATDMA0020
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Re: Graph

Network LogTime Priority Description
11/11/2020 06:13:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2020 00:52:40noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2020 00:52:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 17:05:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 11:35:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 11:35:43criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 11:35:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 02:57:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 01:10:21noticeSW download Successful - Via NMS
09/11/2020 01:08:52noticeSW Download INIT - Via NMS
07/11/2020 11:57:40noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 11:28:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 11:08:7noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 08:06:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 18:08:33noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 08:57:47noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 21:08:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 00:30:28noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 00:12:22Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Graph

Unless I've missed something, all your stats are in order (except error counts), but those and the BQM you've linked to fit with the SNR fault that you've been advised of.  VM are usually very good at sorting out area noise faults, so fingers crossed for Monday, although from time to time these do take a bit longer because of unexpected issues when the technicians are working to diagnose and fix the cause.

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