So, after being with Virgin since 2006, I am finally biting the bullet and moving on, and it feels great.
I have been having serious issues with latency on games and zoom calls since November and have tried every single channel of customer support that Virgin offer. It soon became clear that the issue is over-utilisation and that Virgin does not consider it a significant enough problem to take any action.
I begged to differ, so I filed a complaint on the 23rd November. Still awaiting any kind of acknowledgement from Virgin, so have decided to move over to Zen.
Once I know my install date, I'll be ringing Virgin (if I can ever get through) and telling them the good news. I know the retentions team will call me, but I'm genuinely looking forward to hanging up on them, or putting them on hold for 45 minutes whilst I transfer them to another agent, or lying to them about the reasons I'm leaving.
Thanks to those people here that offered helpful and honest advice on my previous post. And thanks to the Virgin Community Forum team who never did get back to me about my issue, despite promising that they would.
Good luck with your lag/ping issues guys. I hope it works out for you all.
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VM Forum Team - "It doesn't mean to say that you aren't having trouble, just that the official standpoint would be that no action is yet required."
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