Hi Calkitch5,
Thank you for reaching out to us here on the Community.
I am very sorry to hear you are experiencing issues with your broadband service, we would be happy to help.
I have gone ahead and ran a few checks from our side and can confirm there are currently no outages in your area and no errors showing for your service. With this being the case, we would ask that you provide the information requested by Adduxi.
To do this, you can access your Hub settings via the instructions here
If you also google broadband quality monitor, there will be a few options available for you to choose from.
Thank you
Nat