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zoh123
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Gig1 High latency/ping spikes and now packet loss rendering internet unusable for more than just gaming

Have had high latency/ping spike issues since moving home and using Gig1 internet for a couple of weeks now, mostly this prevented me from playing ping sensitive games, and I tried using a 3rd party router (asus rt-ax88u) to see if that would help at all but it seems to be about the same.
But just today I've been getting bad packet loss (as shown on the bqm graph below) and I'm struggling to even load web pages, which is not only impacting my ability to play games but also to work.

This is all with a wired ethernet connection, tried turning modem and router off and on again.

The virgin media website says there are no known issues in my area, and to post here instead.

bqm graph:

My Broadband Ping - vm asus

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Re: Gig1 High latency/ping spikes and now packet loss rendering internet unusable for more than just gami

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11387500008.140.4QAM2561
21467500008.340.4QAM2562
31547500007.940.4QAM2563
41627500007.640.4QAM2564
51707500007.440.4QAM2565
61787500007.240.9QAM2566
71867500007.240.4QAM2567
81947500007.240.4QAM2568
92027500007.440.9QAM2569
102107500007.640.4QAM25610
112187500007.640.9QAM25611
122267500007.640.9QAM25612
132347500007.640.4QAM25613
142427500007.640.4QAM25614
152507500007.740.4QAM25615
162587500007.940.4QAM25616
172667500008.240.9QAM25617
182747500008.740.9QAM25618
192827500008.340.4QAM25619
20290750000840.4QAM25620
212987500007.940.9QAM25621
223067500008.340.4QAM25622
233147500008.540.4QAM25623
243227500008.640.4QAM25624
253307500008.640.9QAM25625
263707500008.740.4QAM25626
273787500008.840.4QAM25627
283867500008.940.4QAM25628
293947500008.840.4QAM25629
304027500008.840.4QAM25630
314107500008.940.4QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.36628700
2Locked40.36628700
3Locked40.36628700
4Locked40.36628700
5Locked40.36628700
6Locked40.94620900
7Locked40.36628700
8Locked40.36628700
9Locked40.94620900
10Locked40.36628710
11Locked40.94620900
12Locked40.94620900
13Locked40.36628710
14Locked40.36628700
15Locked40.36628700
16Locked40.36628710
17Locked40.94620900
18Locked40.94620900
19Locked40.36628700
20Locked40.36628700
21Locked40.94620910
22Locked40.36628700
23Locked40.36628700
24Locked40.36628700
25Locked40.94620910
26Locked40.36628700
27Locked40.36628700
28Locked40.36628710
29Locked40.36628710
30Locked40.36628710
31Locked40.36628710

 

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159964K1880QAM4096759



3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159Locked4210.2846494930
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Re: Gig1 High latency/ping spikes and now packet loss rendering internet unusable for more than just gami

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000044.55120 KSym/sec64QAM4
23260000044.35120 KSym/sec64QAM5
34620000044.85120 KSym/sec64QAM3
45370000045.35120 KSym/sec64QAM2



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0040
2US_TYPE_STDMA005741
3US_TYPE_STDMA0010
4US_TYPE_STDMA0010

 

My network log had a bunch of stuff in it before but it seems to be empty now, don't know if restarting the modem caused it to clear it.

EDIT: Seems that soon after I posted this the packet loss stopped (sharp stop of red on the bqm graph) and things seem somewhat back to normal at least in terms of browsing etc. although I am still interested in if there is anything that can be done about the high jitter/latency and/or if there is anything else I can try if the packet loss comes back.

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