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BradL01
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Gig1 HUB 4 massive packet loss & latency spikes, unplayable throughout the day

I've had latency/ping spikes for the last month, and get them regularly (like every few seconds) which makes games unplayable, 

I've had an engineer out and the problem is still the same. 

If anyone can help or someone from virgin let me know when area code 12 is going to be upgraded to be able to work, because otherwise we are paying so much a month and not being able to use it so just gonna leave. 

Check BQM graph: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/642c9a12c6457ec1eda22ded9a868fef80...

 See below downstream upstream values 

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BradL01
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Re: Gig1 HUB 4 massive packet loss & latency spikes, unplayable throughout the day

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000005.80000338.983261QAM2561
21470000004.80000338.983261QAM2562
31550000004.30000338.605377QAM2563
41630000004.19999738.983261QAM2564
51710000004.00000038.983261QAM2565
61790000003.79999938.983261QAM2566
71870000003.59999838.983261QAM2567
81950000003.40000240.366287QAM2568
92030000003.20000140.366287QAM2569
102110000002.90000240.366287QAM25610
112190000002.40000238.983261QAM25611
122270000002.00000038.983261QAM25612
132350000001.50000038.983261QAM25613
142430000001.00000038.605377QAM25614
152510000001.40000238.983261QAM25615
162590000001.20000138.983261QAM25616
172670000001.09999838.983261QAM25617
182750000001.40000238.983261QAM25618
192830000001.59999838.983261QAM25619
202910000002.00000038.983261QAM25620
212990000002.09999838.983261QAM25621
223070000001.79999940.366287QAM25622
233150000001.79999940.366287QAM25623
243230000001.70000138.983261QAM25624
253470000002.09999840.366287QAM25625
263550000002.20000140.366287QAM25626
273630000002.40000240.366287QAM25627
283710000002.29999938.983261QAM25628
293790000002.09999840.366287QAM25629
303870000001.79999940.366287QAM25630
313950000001.20000138.605377QAM25631
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Re: Gig1 HUB 4 massive packet loss & latency spikes, unplayable throughout the day

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000046.5205995120 KSym/sec64QAM3
23940000045.7705995120 KSym/sec64QAM4
35370000046.7705995120 KSym/sec64QAM2
46030000047.2705995120 KSym/sec64QAM1
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