Makes playing games like LoL a real pain.
Started this graph early in the morning last night but it's been like this a few days.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Let me know if you need other details.
(I've also made sure the cable is in finger tight so not loose connection.)
I'm actually be ripped off like crazy with the price I'm paying for this contract after looking around. I can get double the speeds for half the price elsewhere.
What reason do I have to stay with you? You're going to need to do something.
Apologies for the delays in getting back to you, we respond in the order posts are received and although we appreciate the additional information it appears these have delayed the response time. That being said we do appreciate the frustration and you raising this via the forums.
From checking the connection and equipment all of the levels appear to be within the spec's and ranges we'd expect to see, the speeds are averaging 375mbps download and 28mbps upload over the last week. There were issues with disconnection up until Tuesday but there were none yesterday or so far today which would indicate a possible are issue. Packet loss was previously showing 1% but tested today has dropped to 0.01% on the most recent test.
Have you noticed these improvement over the last couple of days and since your last post?
We aren't able to cancel accounts via the forums so if this is something you're still looking to do, please give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then option 4 this will get you through to the contracts team who will be able to look into this further for you.
Thank you for the update on this. I'm glad to hear that you've now been able to resolve the packet loss problem that you were experiencing.
In regards to your bundle, if you're unhappy with this then it'd be best to discuss this with our retentions team on 0345 454 1111 (or 150 from a Virgin Media landline). They'll be able to outline offers and options for you.
Keep us posted.