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Gaming unplayable

Hi guys hoping to get some help please.

Everything has been fine up until about 5 days ago speeds dropped latency flew up gaming is unplayable. Constant lagging. Speeds are very low and latency is very high. Please any help much appreciated. I'll post router status below.

07/11/2020 16:40:59noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 21:09:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 18:44:47noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 18:21:54noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 18:21:20noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 21:54:23noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 16:52:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 13:58:32noticeSW download Successful - Via Config file
08/11/2020 13:56:31noticeSW Download INIT - Via Config file
01/01/1970 00:01:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1537000004.325512064 qam2
2603000004.325512064 qam1
3394000004.35512064 qam4
4462000004.325512064 qam3


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13307500007.138256 qam25
22587500007.338256 qam16
3266750000738256 qam17
4274750000740256 qam18
52827500006.940256 qam19
6290750000738256 qam20
72987500007.138256 qam21
8306750000738256 qam22
9314750000740256 qam23
103227500006.938256 qam24
113707500007.538256 qam26
123787500007.538256 qam27
133867500007.638256 qam28
143947500007.538256 qam29
154027500007.838256 qam30
164107500007.338256 qam31
174187500007.438256 qam32
18426750000738256 qam33
194347500007.440256 qam34
204427500006.838256 qam35

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13307500007.138256 qam25
22587500007.338256 qam16
3266750000738256 qam17
4274750000740256 qam18
52827500006.940256 qam19
6290750000738256 qam20
72987500007.138256 qam21
8306750000738256 qam22
9314750000740256 qam
Acquired Downstream Channel (Hz)
330750000
Locked
Ranged Upstream Channel (Hz)
53700000
Locked

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Online
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Re: Gaming unplayable

Someone help please internet is shocking speeds have dropped dramatically niw I'm hardwired to hub etc nothing will fix this problem!!!

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Re: Gaming unplayable

Hi Tyler97,

 

Thanks for your post and apologies for the delayed response, Are you still having speed issues? Is this for wired or wireless connections? We maybe able to help here.

Our remote diagnostics isn't currently showing any faults with your connection.

 

Cheers,

Corey C

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