Virgin Media Community

[Softstab]

Evening all! 

As of late (The past month) gaming has been terrible, I play WoW and my son has a playstation 5 that he also gets random disconnects from game. 

I play semi serious (Mythic raiding for those in the know) and for it we use voice chat (Discord) and that is also unusable, I can't hear anyone / people can't hear me without it breaking up or dropping out. 

I'm not too technically minded when it comes to networking etc but in WoW it's showing anywhere from 500ms - 25000ms and completely locking up / disconnecting me making it unplayable. 

We all so have Sky glass / fire sticks in the living room / bedrooms that constantly buffering when trying to view. 

This problem seems very intermittent, it can be fine for a day, then the next completely unusable

I will try add data below from router 
Thank you - Jamie. 

[Softstab]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	1.4	40	256 qam	25
2	203000000	3	40	256 qam	9
3	211000000	2.9	40	256 qam	10
4	219000000	2.9	40	256 qam	11
5	227000000	2.9	40	256 qam	12
6	235000000	2.7	40	256 qam	13
7	243000000	2.5	40	256 qam	14
8	251000000	2.2	40	256 qam	15
9	259000000	2	40	256 qam	16
10	267000000	1.7	40	256 qam	17
11	275000000	1.5	40	256 qam	18
12	283000000	1.2	40	256 qam	19
13	291000000	1.2	40	256 qam	20
14	299000000	1.2	40	256 qam	21
15	307000000	1	40	256 qam	22
16	315000000	1.2	40	256 qam	23
17	323000000	1.2	40	256 qam	24
18	339000000	1.7	40	256 qam	26
19	347000000	1.7	40	256 qam	27
20	355000000	1.7	40	256 qam	28
21	363000000	1.7	40	256 qam	29
22	371000000	1.9	40	256 qam	30
23	379000000	2	40	256 qam	31
24	387000000	1.7	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	6	0
2	Locked	40.9	5	0
3	Locked	40.3	6	0
4	Locked	40.9	6	0
5	Locked	40.3	4	0
6	Locked	40.9	6	0
7	Locked	40.3	4	0
8	Locked	40.9	6	0
9	Locked	40.3	7	0
10	Locked	40.3	5	0
11	Locked	40.9	5	0
12	Locked	40.3	3	0
13	Locked	40.3	13	0
14	Locked	40.3	5	0
15	Locked	40.9	5	0
16	Locked	40.3	5	0
17	Locked	40.3	5	0
18	Locked	40.3	6	0
19	Locked	40.3	5	0
20	Locked	40.3	6	0
21	Locked	40.3	6	0
22	Locked	40.3	4	0
23	Locked	40.3	6	0
24	Locked	40.3	0	0

[Softstab]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200021	34	5120	64 qam	3
2	23600000	34	5120	64 qam	6
3	32600009	34	5120	64 qam	5
4	39399991	34	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Softstab]

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	331000000	Locked
Ranged Upstream Channel (Hz)	46200021	Locked
Provisioning State	Online

[Softstab]

Should maybe add - I usually use a a Asus AC2900. though since problems I've disconnected it and using the Virgin Hub solely to try and problem solve

[Adduxi]

Upstream power is at the lower limit of 34 to 51, so needs fixed. Everything else looks good. Setup a BQM and post the shared link for comments. 

[Softstab]

I'll leave this here, I believe it's live, so I'll keep it running and check back tomorrow morning. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/808e25a77b5ca20129c424f7b65457a3e5afe8fe

[Softstab]

Typical so far, since I started BQM, it's been fine. TEsted this morning before work and everything was working fine, I'll leave it until tonight and see if it all goes wrong again. 

This is the annoying thing, it's so intermittent it's hard to pin down to show people 

[John_GS]

Hi @Softstab 

Thanks for posting and welcome back to the community.

Sorry to hear of the broadband issues. I can see you've booked a technician visit in, please do let us know how this goes.

best wishes,

[Softstab]

Struggling tonight again, internet has been fine since the technician came out, but tonight it has gone completely unusable at times again. 

Luckily I've still been running the BQM and can be seen here: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/808e25a77b5ca20129c424f7b65457a3e5afe8fe

Looks like quite a bit of problems on the graph tonight ?