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br0wnbunny
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Message 11 of 15
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Re: Gaming lag when more than one game being played online

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000043.5512064 qam3
22580000042.3512064 qam4
33940000043.5512064 qam2
44620000043.5512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00220
2ATDMA0020
3ATDMA0040
4ATDMA0040
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Adduxi
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Message 12 of 15
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Re: Gaming lag when more than one game being played online

You have a lot of T3 timeouts, which is not good, but your stats are okay.   

Try a full factory reset of  the Hub as below.  You will need to split the SSID again after this.

Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

Other than this, I'm out of ideas.  VM will need to check why the T3's are occurring.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Alex_RM
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Message 13 of 15
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Re: Gaming lag when more than one game being played online

Hi br0wnbunny,

 

Thanks for posting and sorry to hear you've had some issues with your connection.

 

I've had a look at things from our side, and can see it's been some time since your hub was last rebooted. 

 

Can you follow the advice from Adduxi and let us know if this offers any improvement?

 

Alex_Rm

 

 

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br0wnbunny
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Message 14 of 15
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Re: Gaming lag when more than one game being played online

Reset the router the other day, and to be honest, we've tried a full factory reset before and it didn't improve anything.  Getting really annoyed tbh with this, ridiculous that we can't play at the same time without the lag on the ps5.  

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br0wnbunny
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Message 15 of 15
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Re: Gaming lag when more than one game being played online

Just an update, will be setting up a mesh system this weekend and hoping this fixes it.  Will report back Monday!

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