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br0wnbunny
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Gaming lag when more than one game being played online

Hi! I have a question - so we have a virgin hub 3.0 and 200mb package. Which should be good enough to handle 2 games and a stream at the same time at the least. Our ps5 is connected via ethernet direct to the router, and the laptop is on WiFi connection.

However, when I play a game such as League of Legends on the laptop on WiFi, it will slow down the connection considerably enough to adversely affect gameplay on the ps5 (such as Fifa). I have thought about limiting bandwidth to the connection to the laptop but in all honestly it makes no sense to me..as it should be handling it fine.. as well as the virgin router hub 3 has no QoS options.

What can we do about this?  The ps5 is definitely connecting through LAN and the game on the laptop being played on WiFi doesn't have any issues at all (aside from the random lag spike or when it decides to be connected to 2.4 instead of 5ghz randomly).

Is there anyway of getting an upgrade to the hub 4? Would this help?  We also have poor WiFi at the back of our 3 bed semi upstairs which isn't the main issue (well it will be when our little one wants to game in his bedroom when he's older!!)

 

Thanks

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Adduxi
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Re: Gaming lag when more than one game being played online

Not an answer but more of an observation on gaming.  I had VM 100 and also a VDSL 80/20 line for gaming.  This BT was used for 2 Xboxes and showed no problems when running both Xboxes concurrently.  So, I can only assume the problem is not with the  line speed of 100 from VM.

I would say the problem is more with the Router or your line quality, and also I would never game over wifi.  😉

If you post your power levels and network log we can comment.  Also setup a BQM for monitoring  www.thinkbroadband.com/ping

As for the wifi, split the SSID and you can manually select the Bands for each device.  Also disable the Smart Optimisation of the wifi.

• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
• Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.

 

 

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Travis_M
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Message 3 of 15
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Re: Gaming lag when more than one game being played online

Hi @br0wnbunny

 

How are you getting on after trying the above tips?

 

Regards

Travis_M
Forum Team



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br0wnbunny
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Re: Gaming lag when more than one game being played online

Hi - sorry I have been away over the weekend!  I will try this evening and report back.

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Re: Gaming lag when more than one game being played online

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br0wnbunny
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Message 6 of 15
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Re: Gaming lag when more than one game being played online

Still having the same issue regarding computer on wifi when being used for gaming making ps5 ethernet connection slow..

I have posted my graph from last night below. Splitting the bands worked for my wifi not randomly switching but the main issue remains. Would getting a mesh system prevent this? I am at a lost as I can't do anything with the virgin router compared to other routers 😕
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Adduxi
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Message 7 of 15
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Re: Gaming lag when more than one game being played online


@br0wnbunny wrote:
Still having the same issue regarding computer on wifi when being used for gaming making ps5 ethernet connection slow..
‌  <snip>

Personally, I would use modem mode and in your case, get a Mesh system, something like the Deco M5 with at least 2 units to start with.  I've been with VM for many, many years and always put any Hub I've had into modem mode as I have my own IT kit.

However, none of this will be any good if your VM Broadband circuit is poor.  To check this can you post your levels, Pre and PostRS errors and Network log  from the Hub please?   Your BQM is not too bad, by the way.  Once we see the levels we can comment further. 

 

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br0wnbunny
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Message 8 of 15
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Re: Gaming lag when more than one game being played online

Thanks - when I am back from work this evening I will look at getting those to you
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Re: Gaming lag when more than one game being played online

Network Log

Time Priority Description

22/03/2022 17:12:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/03/2022 13:32:15noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/03/2022 13:32:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/03/2022 11:51:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2022 19:38:21noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2022 01:32:15noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2022 01:32:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/03/2022 18:50:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/03/2022 13:32:16noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/03/2022 13:32:16ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2022 07:15:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2022 01:32:16noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2022 01:32:16ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/03/2022 23:58:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/03/2022 13:32:15noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/03/2022 13:32:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/03/2022 08:33:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/03/2022 01:32:15noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/03/2022 01:32:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/03/2022 04:25:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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br0wnbunny
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Message 10 of 15
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Re: Gaming lag when more than one game being played online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000005.140256 qam25
2267000000438256 qam17
32750000004.538256 qam18
42830000004.540256 qam19
52910000004.638256 qam20
6299000000538256 qam21
73070000005.340256 qam22
83150000005.440256 qam23
9323000000538256 qam24
103390000005.338256 qam26
113470000005.540256 qam27
12355000000540256 qam28
133630000004.840256 qam29
143710000004.438256 qam30
153790000004.338256 qam31
16387000000440256 qam32
173950000003.938256 qam33
184030000003.238256 qam34
19411000000338256 qam35
20419000000338256 qam36
214270000002.938256 qam37
224350000002.738256 qam38
234430000002.538256 qam39
244510000002.738256 qam40



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.31740
2Locked38.62040
3Locked38.91320
4Locked40.31330
5Locked38.91290
6Locked38.91730
7Locked40.31100
8Locked40.31440
9Locked38.91690
10Locked38.93040
11Locked40.32470
12Locked40.36670
13Locked40.92380
14Locked38.94770
15Locked38.92680
16Locked40.33170
17Locked38.92870
18Locked38.62530
19Locked38.93280
20Locked38.92480
21Locked38.92620
22Locked38.91870
23Locked38.93270
24Locked38.92500
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