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NABBASVM
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Gaming lag and speed drops in FAREHAM, UK

Currently using my partner's VM 100 broadband in Fareham so it's more of a heads up than anything else as I am returning to London tomorrow.

Games have been unplayable since yesterday afternoon due to 3-4s lags (fine until ~5pm and awful when came back around 7-8pm). Speed tests shows inconsistant speeds (goes up, freeze then drops & repeat). Tried to reboot the router yesterday and today with no effects.

Thinkbroadband live monitor graph 
https://www.thinkbroadband.com/speedtest/1594890275716874555
Spoiler
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1330750000037256 qam25
2234750000-0.537256 qam13
3242750000-1.237256 qam14
4250750000-0.937256 qam15
5258750000-0.237256 qam16
6266750000-0.237256 qam17
7274750000-0.237256 qam18
8282750000037256 qam19
92907500000.237256 qam20
102987500000.237256 qam21
113067500000.238256 qam22
12314750000037256 qam23
133227500000.238256 qam24
14394750000-3.537256 qam26
15402750000-3.737256 qam27
16410750000-436256 qam28
17418750000-4.536256 qam29
18426750000-4.436256 qam30
19434750000-4.237256 qam31
20442750000-4.437256 qam32
21450750000-4.237256 qam33
22458750000-437256 qam34
23466750000-4.237256 qam35
24474750000-537256 qam36


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.6200
2Locked37.660
3Locked37.370
4Locked37.680
5Locked37.6120
6Locked37.650
7Locked37.340
8Locked37.340
9Locked37.650
10Locked37.6170
11Locked38.650
12Locked37.660
13Locked38.660
14Locked37.620
15Locked37.390
16Locked36.6120
17Locked36.6140
18Locked36.6250
19Locked37.360
20Locked37.390
21Locked37.3230
22Locked37.6110
23Locked37.690
24Locked37.3220

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1462000214.125512064 qam3
2394000293.975512064 qam4
3536999934.325512064 qam2
4603000094.475512064 qam1

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000


Network LogTime Priority Description
16/07/2020 08:39:31noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2020 22:50:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2020 20:07:11noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2020 06:18:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2020 02:54:14noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2020 02:54:14ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2020 19:31:16ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


 

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Alex_RM
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Re: Gaming lag and speed drops in FAREHAM, UK

Hi NABBASVM,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you've been having some issue with the connection. 

 

I'm not able to locate any details for you to run through diagnostics, let me know if you're still having problems and I drop you a private message to get a few more details.

 

Alex_Rm

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pbgben
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Re: Gaming lag and speed drops in FAREHAM, UK

Am also in the Fareham area, really poor service here recently 😞

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NABBASVM
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Re: Gaming lag and speed drops in FAREHAM, UK

Hi Alex,

As stated I am now in London so not sure how the situation is now, it was my partner's broadband and she doesn't game so wouldn't be able to tell but she hasn't mentioned anything either.

It was a heads up in case smthg was wrong! (:

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Katie_WT
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Re: Gaming lag and speed drops in FAREHAM, UK

No worries @NABBASVM - thanks so much for popping back with an update. 

 

If you have the same issues when you're back home, please do let us know so we can take a closer look for you. If your partner does find they're having any issues, they can go through self checks via their online account at anytime

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Sikanderalishah
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Re: Gaming lag and speed drops in FAREHAM, UK

Hi there, I got same problem my internet drops for 20-30sec then it runs fine but in meanwhile I disconnected me from my game n I lose my point. I been given new hub, engineer came 2weeks ago told me got signal problem so he put two thing to cable n fit all back told me it’s better, but same problem after day so called up again Engineer attended my property 2 days ago he check n said I am getting -6 signal so he fix it by 6+ signal but I still get disconnected. I m so fed up need urgent help plz  

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