Gaming has lag and rubber banding

[Bluebotle]

Hi,

I seem to be having real issues with gaming lag and rubber banding yet the internet for browsing seems to be ok.

I’m connected via Ethernet cable and I’ve tried different cables to ensure its not that. It can only be the Router/Internet or perhaps my computer needs wiping?

Anyone know how I can test what is going on?

Games: BF1 and Overwatch 

Cheers

Lee

[Bluebotle]

Here’s my Router Network Status 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

26	338750000	5.2	40.9	QAM256	26
1	138750000	5.3	40.9	QAM256	1
2	146750000	5.1	40.9	QAM256	2
3	154750000	5	43.4	QAM256	3
4	162750000	5	40.9	QAM256	4
5	170750000	4.9	43.4	QAM256	5
6	178750000	4.6	40.4	QAM256	6
7	186750000	4.6	43.4	QAM256	7
8	194750000	4.6	40.9	QAM256	8
9	202750000	4.8	40.9	QAM256	9
10	210750000	4.9	40.4	QAM256	10
11	218750000	5.1	43.4	QAM256	11
12	226750000	5.2	40.9	QAM256	12
13	234750000	5.1	40.4	QAM256	13
14	242750000	5.2	40.9	QAM256	14
15	250750000	5.3	40.9	QAM256	15
16	258750000	5.3	40.9	QAM256	16
17	266750000	5.3	40.4	QAM256	17
18	274750000	5.7	40.9	QAM256	18
19	282750000	5.5	40.9	QAM256	19
20	290750000	5.2	40.9	QAM256	20
21	298750000	4.8	40.9	QAM256	21
22	306750000	4.6	40.9	QAM256	22
23	314750000	4.6	40.9	QAM256	23
24	322750000	4.9	40.4	QAM256	24
25	330750000	5.1	40.9	QAM256	25
27	346750000	5.2	40.9	QAM256	27
28	354750000	5	40.9	QAM256	28
29	362750000	4.8	40.9	QAM256	29
30	370750000	4.6	40.4	QAM256	30
31	378750000	4.5	40.9	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

26	Locked	40.946209	0	0
1	Locked	40.946209	0	0
2	Locked	40.946209	0	0
3	Locked	43.376591	2	0
4	Locked	40.946209	0	0
5	Locked	43.376591	0	0
6	Locked	40.366287	0	0
7	Locked	43.376591	0	0
8	Locked	40.946209	0	0
9	Locked	40.946209	0	0
10	Locked	40.366287	0	0
11	Locked	43.376591	0	0
12	Locked	40.946209	0	0
13	Locked	40.366287	0	0
14	Locked	40.946209	0	0
15	Locked	40.946209	0	0
16	Locked	40.946209	0	0
17	Locked	40.366287	0	0
18	Locked	40.946209	0	0
19	Locked	40.946209	0	0
20	Locked	40.946209	0	0
21	Locked	40.946209	0	0
22	Locked	40.946209	0	0
23	Locked	40.946209	0	0
24	Locked	40.366287	0	0
25	Locked	40.946209	0	0
27	Locked	40.946209	0	0
28	Locked	40.946209	0	0
29	Locked	40.946209	0	0
30	Locked	40.366287	0	0
31	Locked	40.946209	0	0

[Bluebotle]

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

42

3.9

206983381

0

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600000	47.5	5120 KSym/sec	64QAM	1
2	23600000	47	5120 KSym/sec	64QAM	5
3	30100000	47	5120 KSym/sec	64QAM	4
4	36600000	47.5	5120 KSym/sec	64QAM	3
5	43100000	47	5120 KSym/sec	64QAM	2

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0
5	US_TYPE_STDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.0

41.8

2K

QAM8

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

53.9

0

0

[Bluebotle]

Wed 16/11/2022 02:29:47	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=21;CMTS-MAC=701;CM-QOS=1.1;CM-VER=3.1;
Wed 16/11/2022 02:30:02	5	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=70:;CM-QOS=1.1;CM-VER=3.1;
Wed 16/11/2022 02:30:02	6	US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=21;CMTS-MAC=70:;CM-QOS=1.1;CM-VER=3.1;
Wed 16/11/2022 09:56:30	3	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=7:b1;CM-QOS=1.1;CM-VER=3.1;
Fri 18/11/2022 09:10:27	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=21;CMTS-MAC=CM-QOS=1.1;CM-VER=3.1;
Fri 18/11/2022 14:08:33	4	DHCP RENEW WARNING - Field invalid in response v4

MAC address removed.  This is just a snapshot of the latest log, it’s as long as my arm.

[Bluebotle]

Packet loss in the evening

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8ab4f08c8e207599f02e2a9b22392c4a93... 

[Bluebotle]

Here’s todays BQM

BQM -27-11-2022 

 Significant packet loss!  Getting worse, yet VM said nothing is wrong!  Now with the retention team giving them 30days to fix before I decide to leave.

[Bluebotle]

[Reece_MH]

Hi @Bluebotle,

Thanks for your post, and a warm welcome back to our Community Forums.

I'm sorry to hear there are some problems when you're gaming online with lag and rubber banding. As an avid Overwatch player myself, I have also been having some problems with the connection to their servers, specifically rubber-banding - I do think that some of this is just due to their own infrastructure and the sudden Free-To-Play decision they've made, and as a result, the large number of users connecting/playing at once.

However, based on your BQM and the checks I've done on my end, we will need to get somebody out to take a look at your connection as even with poor server infrastructure on other games, you shouldn't be experiencing packet loss.

I'm going to drop you a private message so we can get this booked. Please look out for it in the top-right, purple envelope.

On a side note, who's your Overwatch main? 😉

Thanks,

[Lee_R]

Hi Bluebotle, thanks for posting and welcome to our community.

I am sorry you're having issues whilst gaming.  When we check from our side, we cannot find any issues that explain why you're having such packet loss and lag issues.  Forgive me, but have you tried a pinhole reset of your hub?  It essentially takes your hub back to factory settings, but clears most issues.  Only try if you can access your original WiFi password.

Regards

Lee_R