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risc19
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Gaming during peak hours impossible.

HUB3, 350mb, router mode, cat6 ethernet cable, high end pc.

Anytime from 3pm to around 10 and I'm just rubberbanding all over the place.

Download speeds are ok though.

Snapshot of now 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3fc1b4571c500e0853efcd24fdbab040d09328c1-27-01-2021

Live BQM

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ccbe8f184e243c5cb0a8ae335af2251793...

 

Hub stats...

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

17230000003.940256 qam40
25390000005.540256 qam17
35470000005.340256 qam18
4555000000540256 qam19
55630000005.340256 qam20
6571000000540256 qam21
7579000000540256 qam22
85870000005.440256 qam23
95950000005.140256 qam24
10603000000540256 qam25
116110000004.640256 qam26
12619000000440256 qam27
136270000004.840256 qam28
146350000004.538256 qam29
156430000004.338256 qam30
166510000004.640256 qam31
176590000004.440256 qam32
186670000004.338256 qam33
196750000004.340256 qam34
206830000004.340256 qam35
216910000004.540256 qam36
22699000000440256 qam37
237070000004.140256 qam38
24715000000440256 qam39



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3180
2Locked40.3150
3Locked40.9170
4Locked40.3200
5Locked40.3190
6Locked40.3160
7Locked40.3140
8Locked40.9160
9Locked40.3160
10Locked40.3220
11Locked40.3250
12Locked40.3230
13Locked40.3170
14Locked38.9250
15Locked38.9340
16Locked40.3200
17Locked40.3270
18Locked38.9420
19Locked40.3320
20Locked40.3370
21Locked40.3200
22Locked40.3240
23Locked40.3320
24Locked40.3260
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risc19
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Re: Gaming during peak hours impossible.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000939.5512064 qam1
23940003938512064 qam4
34620000239.5512064 qam3
45370005339.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network Log

Time Priority Description

27/01/2021 22:01:26noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 22:01:26ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 17:16:8noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 10:50:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 17:36:51noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 13:37:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 11:59:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 16:20:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 19:18:52noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 18:51:45noticeSW download Successful - Via Config file
21/01/2021 18:49:38noticeSW Download INIT - Via Config file
21/01/2021 14:21:54noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 14:21:54ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 04:58:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 22:32:37noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 22:29:58criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 22:27:23noticeSW download Successful - Via Config file
18/01/2021 22:24:6noticeSW Download INIT - Via Config file
18/01/2021 19:27:37noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 19:27:30Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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risc19
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Re: Gaming during peak hours impossible.

PING www.google.co.uk (172.217.20.131): 64 data bytes
72 bytes from 172.217.20.131: seq=0 ttl=116 time=30.000 ms
72 bytes from 172.217.20.131: seq=1 ttl=116 time=20.000 ms
--- www.google.co.uk ping statistics ---
3 packets transmitted, 2 packets received, 33% packet loss
round-trip min/avg/max = 20.000/25.000/30.000 ms

 

PING www.google.co.uk (172.217.20.131): 64 data bytes
72 bytes from 172.217.20.131: seq=0 ttl=116 time=120.000 ms
72 bytes from 172.217.20.131: seq=1 ttl=116 time=1910.000 ms
--- www.google.co.uk ping statistics ---
5 packets transmitted, 2 packets received, 60% packet loss
round-trip min/avg/max = 120.000/1015.000/1910.000 ms

 

PING www.google.co.uk (172.217.20.131): 64 data bytes
72 bytes from 172.217.20.131: seq=0 ttl=116 time=20.000 ms
72 bytes from 172.217.20.131: seq=1 ttl=116 time=10.000 ms
72 bytes from 172.217.20.131: seq=2 ttl=116 time=4350.000 ms
--- www.google.co.uk ping statistics ---
5 packets transmitted, 3 packets received, 40% packet loss
round-trip min/avg/max = 10.000/1460.000/4350.000 ms

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Andruser
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Re: Gaming during peak hours impossible.

Your connection has a moderate dose of over-utilisation. The BQM shows a typical over-utilisation pattern, meaning more traffic than VM's local network can handle.  Nothing you can do to improve matters. In some areas VM do indeed undertake work to rejig the local networks to balance loads and eliminate over-utilisation. But sometimes/often that's either not possible, or judged uneconomic if there's a need to spend money on more equipment. And even if there is a fault reference and a "fix date", but there's no way of knowing if that fix date is actually backed by an actual plan of action and programme of works. Sometimes the fix date approaches it is simply moved a month or two ahead. 

Because you're getting good download speeds and the issue looks "only" moderate, I'd suggest this is related to Covid and the partial saturation of the upstream of the local network, caused by home working, home schooling, and increased leisure use for gaming and video calls.  So if correct that's bad news, because chances of anything being done to fix it are very low indeed - would you spend money to fix a problem you believe will go away in a couple of months?  But there's a good chance this will improve as and when lockdown ends.  Raising a complaint or booking a technician might make you feel better, I assure you neither will get the over-utilisation issue fixed.  

I appreciate that's not what you want to hear, but that's how I see it.  You could switch to an Openreach ISP, but install lead times are often long due to Covid and might not happen until the end of lockdown is imminent, and you'd need to be very confident that the Openreach network is good round you.  Due to better regulation of Openreach, there is a pretty good chance that you'd get more reliable low latency, but unless you have an FTTP option, that comes at the expense of download speeds. 

Your next move will need to be based on how important the balance is between fast downloads and good latency, whether you're prepared to sit it out with VM, and the practical side of getting an Openreach connection.  

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