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Gaming delay

Hi guys,

 

I feel that every game I play on I’m behind the opponent and my commands never seem to be in sync with when I press the button to when it actually performs it. I was debating leaving virgin because it’s got so bad! I have tried everything from buying new controllers to even buying a new console because I thought it was faulty but I’m still getting the same results. Just losing patience now and getting really frustrated. I don’t really know what else to do. I’ve also port forwarded for all the games I play and still no luck..

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Message 2 of 12
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Re: Gaming delay


@Laneyyy9 wrote:

Hi guys,

 

I feel that every game I play on I’m behind the opponent and my commands never seem to be in sync with when I press the button to when it actually performs it. I was debating leaving virgin because it’s got so bad! I have tried everything from buying new controllers to even buying a new console because I thought it was faulty but I’m still getting the same results. Just losing patience now and getting really frustrated. I don’t really know what else to do. I’ve also port forwarded for all the games I play and still no luck..


Have you tried reporting the problem to VM?

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Re: Gaming delay

I have many a time and I never seem to get a response. That’s why I’ve come back to the forum to see if anyone knows of a fix or if I need an engineer out to check the problem. 

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Re: Gaming delay


@Laneyyy9 wrote:

I have many a time and I never seem to get a response. That’s why I’ve come back to the forum to see if anyone knows of a fix or if I need an engineer out to check the problem. 


Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).

Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?

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Message 5 of 12
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Re: Gaming delay

Network LogTime Priority Description
09/11/2020 20:26:13noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 21:53:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 17:40:51noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 15:39:27noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 11:46:48noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 09:59:14noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 07:57:0noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 15:43:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 15:27:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 08:27:47noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 05:18:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 03:47:30noticeSW download Successful - Via NMS
06/11/2020 03:46:0noticeSW Download INIT - Via NMS
06/11/2020 02:29:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 09:36:34noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 20:43:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 08:12:26noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 08:12:26ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2020 10:42:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2020 01:32:45noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0
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Message 6 of 12
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Re: Gaming delay

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000042.3512064 qam10
23940000040.8512064 qam12
34620000042.3512064 qam11
46029999642.3512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Message 7 of 12
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Re: Gaming delay

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14750000002.737256 qam33
22190000002.536256 qam11
32270000002.436256 qam12
42350000002.236256 qam13
52430000002.236256 qam14
62510000002.236256 qam15
7259000000236256 qam16
8267000000236256 qam17
92750000002.236256 qam18
102830000002.236256 qam19
112910000002.436256 qam20
122990000002.736256 qam21
133070000003.236256 qam22
143150000003.236256 qam23
15323000000336256 qam24
164110000002.936256 qam25
174190000002.536256 qam26
184270000002.536256 qam27
194350000002.737256 qam28
204430000002.937256 qam29
21451000000337256 qam30
224590000002.737256 qam31
234670000002.737256 qam32
244830000002.737256 qam34



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.390
2Locked36.3410
3Locked36.3600
4Locked36.3520
5Locked36.3320
6Locked36.3250
7Locked36.3240
8Locked36.3320
9Locked36.3190
10Locked36.6130
11Locked36.3230
12Locked36.3350
13Locked36.6100
14Locked36.680
15Locked36.690
16Locked36.640
17Locked36.6100
18Locked36.6130
19Locked37.3120
20Locked37.370
21Locked37.360
22Locked37.390
23Locked37.3120
24Locked37.380
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Message 8 of 12
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Re: Gaming delay

Sorry I had to do it in 3 separate posts because it wouldn’t let me do them all at once for some reason. I can’t do a BQM as I don’t own a laptop. I’m doing this all from mobile

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Re: Gaming delay

https://www.thinkbroadband.com/broadband/monitoring/quality/share/832ded853d2b45e84aaae67f49fc28747134d870

 
Didn’t actually realise you could do this on mobile. Here’s a live feed of my broadband quality monitor

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Message 10 of 12
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Re: Gaming delay

Hi Laneyyy9, thanks for the message and sorry to hear that you are having issues with the broadband service. can you confirm if this is still the case? I will send you a private message to look into this further for you. Chris 

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