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hcet79
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Gaming Lag, disconnects etc. Also video streaming effected

First off our issue has been going on a long while. Had a new router but that didn't seem to fix the issues. The problems occur both via WiFi and wired connections - at any time of day, even 3 in the morning! The main issue is servery laggy gaming and buffering video streams. 

Router stats below:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12027500007.440256 qa9
21387500007.138256 qa1
31467500007.340256 qa2
41547500007.338256 qa3
51627500007.340256 qa4
61707500007.140256 qa5
71787500007.140256 qa6
81867500007.440256 qa7
91947500007.340256 qa8
102107500007.640256 qa10
112187500007.840256 qa11
12226750000840256 qa12
13234750000840256 qa13
142427500007.840256 qa14
15250750000840256 qa15
162587500008.140256 qa16
172667500008.140256 qa17
18274750000840256 qa18
19282750000840256 qa19
202907500008.140256 qa20
212987500008.540256 qa21
223067500008.540256 qa22
233147500008.340256 qa23
243227500008.140256 qa24


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.341542
2Locked38.934527
3Locked40.3221475
4Locked38.9211673
5Locked40.3431578
6Locked40.3341621
7Locked40.3531411
8Locked40.3421521
9Locked40.3531504
10Locked40.3351523
11Locked40.3241613
12Locked40.3221602
13Locked40.3201578
14Locked40.3201531
15Locked40.3181546
16Locked40.3251539
17Locked40.3231554
18Locked40.3221440
19Locked40.3281476
20Locked40.3221572
21Locked40.3411510
22Locked40.9331537
23Locked40.3401465
24Locked40.3441534

 

  Network Log

Time Priority Description

17/10/2021 11:35:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/10/2021 05:35:36criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/10/2021 00:05:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2021 19:58:17noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2021 07:27:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2021 07:27:10criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 23:14:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 23:14:31criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 18:00:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 18:00:50criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 13:27:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 13:27:52criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 07:10:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 07:10:6criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 01:18:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 01:18:4criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 23:33:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 23:33:11criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 22:47:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 20:22:37critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Any help would be appreciated as we are at the end of our patience!

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Andrew-G
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Message 2 of 8
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Re: Gaming Lag, disconnects etc. Also video streaming effected

Can you post the Upstream data, that you'll find in the same place as the Network log and Downstream that you've already posted?

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Paulina_Z
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Helpful Answer

Re: Gaming Lag, disconnects etc. Also video streaming effected

Hi @hcet79,

Welcome back to our Community Forums. Thank you for your post, and I'm sorry to hear that you're experiencing so many ongoing issues with your connection! I'm happy to look into this for you and help.

I was able to locate your account and after running some checks, I can see that you've got some ongoing downstream power level issues! This could be responsible for impacting your connection. However, as we're unable to resolve this issue remotely, I'll be more than happy to send out a technician to your property to look into this further.

Before I can arrange the appointment, I will send you a Private Message for you to confirm some details. Please keep an eye out for a purple envelope at the top right corner.

I will be in touch soon.

Thank you! 🙂

Paulina_Z
Forum Team



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hcet79
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Re: Gaming Lag, disconnects etc. Also video streaming effected

Thanks for the reply. Hope this helps.

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13259998039.8512064 qam5
25370000040512064 qam2
33940000040.3512064 qam4
44620000040.3512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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hcet79
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Re: Gaming Lag, disconnects etc. Also video streaming effected

Thank you, PM sent.

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Paulina_Z
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Re: Gaming Lag, disconnects etc. Also video streaming effected

Hi @hcet79,

Thank you for coming back to me with your details via Private Message. I have been able to book in an appointment for you for the soonest available date and confirmed the details via PM.

Please keep us updated on how your appointment goes and if you need any further help or assistance going forward. We're more than happy to help. 🙂

Thank you,

Paulina_Z
Forum Team



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hcet79
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Re: Gaming Lag, disconnects etc. Also video streaming effected

We had an engineer come out who replaced some cable and removed a splitter we didnt need. All seemed to be well for a week or so which was great but then some thing is happening! 

Some log info below if its any help?

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12027500004.540256 qam9
22107500004.940256 qam10
3218750000540256 qam11
42267500005.138256 qam12
52347500005.440256 qam13
6242750000540256 qam14
72507500005.540256 qam15
82587500005.540256 qam16
92667500005.840256 qam17
102747500005.140256 qam18
112827500005.540256 qam19
122907500005.640256 qam20
13298750000640256 qam21
143067500006.340256 qam22
15314750000640256 qam23
163227500006.140256 qam24
173307500005.540256 qam25
183707500005.940256 qam26
193787500006.540256 qam27
203867500005.940256 qam28
213947500006.340256 qam29
224027500006.540256 qam30
234107500006.540256 qam31
244187500006.440256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9138152
2Locked40.3144128
3Locked40.9244129
4Locked38.9219123
5Locked40.982138
6Locked40.379119
7Locked40.381193
8Locked40.375249
9Locked40.377151
10Locked40.973171
11Locked40.371239
12Locked40.365322
13Locked40.382166
14Locked40.375122
15Locked40.976169
16Locked40.360113
17Locked40.375145
18Locked40.98579
19Locked40.96994
20Locked40.39177
21Locked40.359116
22Locked40.310359
23Locked40.310251
24Locked40.312542
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Martin_N
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Re: Gaming Lag, disconnects etc. Also video streaming effected

Hi hcet79,

Thank you for your post. I'm very sorry to hear about the issue you're having.

I have been able to locate your account and checked your levels and everything looks to be okay. 

Can you confirm if you're continuing to have issues with your service?

^Martin

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