Virgin Media Community

[skillboy]

For the Past couple of months My connection seems to have got worse especially for online gaming, Was trying to play COD last night and was lagging like hell.

Setup is PS5 plugged in VIA CAT 6 Lan cable and the SH3 is in router mode.

I don't know if there is a over utilization problem in my Area but Here is my BQM 

Also there is major spikes happening during the day.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/be9fb74ec55f02a2345e3586c1cc02e9313c9758-27-01-2021

Ive also done some more testing and find randomly when pinging google or other webpages sometimes there is a huge spike from 15MS to something like 400MS

I have done all the following basic trouble shooting such as Factory reset the router and to check its running the latest firmeware.

Below is the router logs which may be needed.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6	40	256 qam	25
2	203000000	6.3	40	256 qam	9
3	211000000	6.1	40	256 qam	10
4	219000000	6	40	256 qam	11
5	227000000	6	40	256 qam	12
6	235000000	5.8	40	256 qam	13
7	243000000	5.5	40	256 qam	14
8	251000000	5.3	40	256 qam	15
9	259000000	5	40	256 qam	16
10	267000000	5.5	40	256 qam	17
11	275000000	5.6	40	256 qam	18
12	283000000	5.6	40	256 qam	19
13	291000000	5.8	40	256 qam	20
14	299000000	6.1	40	256 qam	21
15	307000000	5.9	40	256 qam	22
16	315000000	5.9	40	256 qam	23
17	323000000	5.5	40	256 qam	24
18	339000000	6	40	256 qam	26
19	347000000	6	40	256 qam	27
20	355000000	5.6	40	256 qam	28
21	363000000	6	40	256 qam	29
22	371000000	6	40	256 qam	30
23	379000000	6.4	40	256 qam	31
24	387000000	5.9	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	8	0
2	Locked	40.3	8	0
3	Locked	40.9	6	0
4	Locked	40.3	7	0
5	Locked	40.9	5	0
6	Locked	40.9	7	0
7	Locked	40.3	8	0
8	Locked	40.9	12	0
9	Locked	40.3	12	0
10	Locked	40.9	4	0
11	Locked	40.3	6	0
12	Locked	40.3	7	0
13	Locked	40.3	5	0
14	Locked	40.9	5	0
15	Locked	40.9	5	0
16	Locked	40.3	7	0
17	Locked	40.9	5	0
18	Locked	40.9	6	0
19	Locked	40.3	8	0
20	Locked	40.3	2	0
21	Locked	40.3	5	0
22	Locked	40.3	6	0
23	Locked	40.3	0	0
24	Locked	40.9	3	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300017	36.5	5120	64 qam	1
2	39400002	34.5	5120	64 qam	4
3	46200017	35	5120	64 qam	3
4	53699993	36	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[skillboy]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	dJKDHSUBsgvca69834ncxv9873254

Primary Downstream Service Flow

SFID	3528
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	3527
Max Traffic Rate	38520000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

Standard specification compliant	: DOCSIS 3.0
Hardware version	: 10
Software version	: 9.1.1912.304

[skillboy]

This is the Ping Test done from the Routers webpage, which dont look very good ! 

PING www.google.co.uk (216.58.198.163): 64 data bytes
72 bytes from 216.58.198.163: seq=0 ttl=116 time=20.000 ms
72 bytes from 216.58.198.163: seq=1 ttl=116 time=20.000 ms
72 bytes from 216.58.198.163: seq=2 ttl=116 time=4620.000 ms
--- www.google.co.uk ping statistics ---
5 packets transmitted, 3 packets received, 40% packet loss
round-trip min/avg/max = 20.000/1553.333/4620.000 ms

[skillboy]

Gaming was unplayable tonight 

I have done a couple of tracert results to google and BBC, something is definitely wrong on the VM Side

C:\Users\U6079950>tracert google.co.uk

Tracing route to google.co.uk [172.217.169.67]
over a maximum of 30 hops:

1 1 ms 2 ms 2 ms 192.168.0.1
2 15 ms 21 ms 105 ms 10.53.38.181
3 16 ms 101 ms 27 ms basl-core-2a-xe-703-0.network.virginmedia.net [62.255.135.1]
4 * * * Request timed out.
5 33 ms 145 ms 67 ms tele-ic-7-ae2-0.network.virginmedia.net [62.253.175.34]
6 39 ms 16 ms 11 ms 74-14-250-212.static.virginm.net [212.250.14.74]
7 27 ms 27 ms 23 ms 74.125.242.65
8 93 ms 68 ms 47 ms 172.253.66.99
9 67 ms 179 ms 93 ms lhr48s09-in-f3.1e100.net [172.217.169.67]

Trace complete.

C:\Users\U6079950>tracert bbc.co.uk

Tracing route to bbc.co.uk [151.101.0.81]
over a maximum of 30 hops:

1 1 ms 2 ms 3 ms 192.168.0.1
2 74 ms 69 ms 13 ms 10.53.38.181
3 27 ms 42 ms 198 ms basl-core-2b-xe-705-0.network.virginmedia.net [62.255.135.81]
4 * * * Request timed out.
5 19 ms 33 ms 26 ms tcl5-ic-5-ae0-0.network.virginmedia.net [62.254.84.66]
6 113 ms 31 ms 40 ms 157.52.127.10
7 94 ms 96 ms 32 ms 151.101.0.81

Trace complete.

Tracing route to viber.co.uk [185.17.180.72]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.0.1
2 16 ms 97 ms 83 ms 10.53.38.181
3 35 ms 84 ms 570 ms basl-core-2a-xe-704-0.network.virginmedia.net [62.255.135.5]
4 * * * Request timed out.
5 138 ms 40 ms 25 ms tclo-ic-3-ae0-0.network.virginmedia.net [212.250.25.62]
6 143 ms 118 ms 22 ms linx-gw1.thn.ncuk.net [195.66.224.240]
7 164 ms 217 ms 53 ms po11-13.bdr-rt3.thdo.ncuk.net [80.249.97.22]
8 175 ms 349 ms 34 ms te1-50-157.core-rs3.vt.nimbushosting.co.uk [80.249.107.162]
9 241 ms 206 ms 279 ms 176.56.56.218
10 128 ms 77 ms 33 ms holding-stenning.nh-serv.co.uk [185.17.180.72]

Trace complete.

[carl_pearce]

Certainly looks like congestion, considering your HUB stats are ok, and the BQM settles in the early hours when less people are using their connection:

[skillboy]

I find it funny how when I spoke to someone at from VM Support they informed me there was not a issue due to high utilization or the area being oversubscribed as it did not show on there system !

looking at the trace route stats there seems to be an issue from the VM Network side as the LAN connection is fine.

Not to sure if the IP 10.53.38.181 is a local switch which then connects to the VM Core switch/router.