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Colinwm86
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Games unplayable

951d0cb4f0e8f4c4c6977dbfaefa742c1acbf0a1.png

So again I sign onto my ps5 to chill and play some games but no my connection is rubbish again constant freezing from I went from 350m to 1gig it’s been horrible yes the connection downloads the games fast.  But what’s the point in downloading games you can’t even play sick and tired of virgins connection.  Plugged in via Ethernet. 

 

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RedGooner
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Message 2 of 35
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Re: Games unplayable

There could be 3 issues affecting you.

1) SH4 in router mode. (Go modem Mode).

2) Area is too over subscibed. (only VM can fix this).

3) Power levels on the SH4 are bad. (Post your power Levels).

 

--
Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS GT-AX6000 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
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Colinwm86
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Re: Games unplayable

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25331000000-0.29999940.946209QAM25625
1139000000-1.20000140.946209QAM2561
2147000000-1.20000140.946209QAM2562
3155000000-1.20000140.946209QAM2563
4163000000-1.20000140.366287QAM2564
5171000000-1.40000240.366287QAM2565
6179000000-1.20000140.366287QAM2566
7187000000-1.00000040.366287QAM2567
8195000000-1.00000040.946209QAM2568
9203000000-1.00000040.366287QAM2569
10211000000-0.90000240.366287QAM25610
11219000000-1.00000040.366287QAM25611
12227000000-1.00000040.366287QAM25612
13235000000-0.90000240.366287QAM25613
14243000000-1.00000040.946209QAM25614
15251000000-0.70000140.366287QAM25615
16259000000-0.50000040.366287QAM25616
17267000000-0.40000240.946209QAM25617
18275000000-0.59999840.366287QAM25618
19283000000-1.00000040.946209QAM25619
20291000000-1.09999840.366287QAM25620
21299000000-0.90000240.366287QAM25621
22307000000-0.50000040.946209QAM25622
23315000000-0.40000240.366287QAM25623
24323000000-0.09999840.366287QAM25624
26339000000-0.29999940.366287QAM25626
27347000000-0.50000040.366287QAM25627
28355000000-0.59999840.366287QAM25628
29363000000-0.90000240.366287QAM25629
30371000000-1.00000040.366287QAM25630
31379000000-0.90000240.366287QAM25631
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Colinwm86
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Re: Games unplayable

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked40.94620900
1Locked40.94620900
2Locked40.94620900
3Locked40.94620900
4Locked40.36628700
5Locked40.36628700
6Locked40.36628700
7Locked40.36628700
8Locked40.94620900
9Locked40.36628700
10Locked40.36628700
11Locked40.36628700
12Locked40.36628700
13Locked40.36628700
14Locked40.94620900
15Locked40.36628700
16Locked40.36628700
17Locked40.94620900
18Locked40.36628700
19Locked40.94620900
20Locked40.36628700
21Locked40.36628700
22Locked40.94620900
23Locked40.36628700
24Locked40.36628700
26Locked40.36628700
27Locked40.36628700
28Locked40.36628700
29Locked40.36628700
30Locked40.36628700
31Locked40.36628700



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33964K1880QAM4096424


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked42-0.81300049350
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Colinwm86
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Message 5 of 35
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Re: Games unplayable

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000042.2705995120 KSym/sec64QAM5
23940000042.2705995120 KSym/sec64QAM4
34620000042.5205995120 KSym/sec64QAM3
42580000041.7705995120 KSym/sec64QAM6



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

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Andrew-G
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Message 6 of 35
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Re: Games unplayable

At the time you posted power levels, modulation and SNR were excellent.  There's no errors showing, which could be because you'd just restarted the hub, or because of one of a number of known bugs with the Hub 4 firmware.  Either way, there's nothing in the hub stats that explains the patchy connection you describe, and that is visible in the BQM.  I'll mark this for form staff to take a look and advise - they can see more in the way of hub diagnostics than you or I can (assuming the hub is actually keeping track, given the firmware bugs).

If the response is "looks good from our side" you'll need to be persistent to get it resolved - the fault you describe and BQM show there is a problem, but VM staff have to follow certain protocols before they can book a technician (added to which, intermittent faults can be very difficult to identify and resolve, so any field technician needs to have a good idea of what they're looking for).

Colinwm86
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Message 7 of 35
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Re: Games unplayable

These where copied this morning and the connection was bad yesterday.  As for testing I’m at work now so I wouldn’t even know if it’s still playing up.  

I also restarted the hub yesterday 3 times even leaving it for 10 mins before turning it back on and still had the same problems.  

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Paulina_Z
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Message 8 of 35
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Re: Games unplayable

Hi @Colinwm86,

 

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're experiencing some ongoing connection issues when playing games!

 

I was able to locate your account through the forum details that you have provided and run some further checks.

 

I can see that your current power levels are not showing any issues at the moment, and are all looking good from our end. 

 

However, I can see that your current 2.4 and 5.0 band names are not showing as the same. This could be the cause of some potential connection issues. I would advise you complete a Pin-Hole reset on your Hub and monitor your connection for the next 24 hours. 

 

Please let us know how you're getting on so we can help further if needed.

 

Thanks! 🙂 

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Andrew-G
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Message 9 of 35
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Re: Games unplayable

Wifi isn't the problem - the BQM shows issues between the router and VM's network.

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hortonj88
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Message 10 of 35
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Re: Games unplayable

"2) Area is too over subscibed. (only VM can fix this)."

 

And these can take months, even years before they fix them.

 

And the fixes don't last long.



********************************************************
Previously M200 (Left due to utilisation)


Now: BT FTTP 900/110 connected an ASUS RT-AC86U router.


https://www.speedtest.net/result/12098955842.png
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