Hello nichar62
Sorry for the delay in getting back to you
Looking at your account I've managed to find that your connection is being troubled by an area issue. This issue isn't one we'll show online due to the nature of the issue, so I'll explain what that is and what we're doing to fix it.
The issue is related to an unexpected rise in broadband use on your network, with the mass increase of smart phone and tablets and people working from home
The reference number for this is F009247504 and we have an estimated fix time of the 9th September
You can pop back on here for updates
Gareth_L