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Digby123
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Game Lag

I have been experiencing video and audio lag in games over the past few months running on a 200mpbs package that seems to reliably achieve that speed (speedtest.net).  I wasn't quite sure what it was at first so I've tried reinstalling the games and Windows as well as other things.

So after having the issue for a while and doing some research I thought I seek some advice here so any help is much appreciated.

As per some of the other posts please see the logs below.  I'm not quite sure how to read these.

Any help is appreciated.

 

internet.png

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5c91fdd8830578ed46cc52aa9e244b07fd933865

 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
315000000
Locked
Ranged Upstream Channel (Hz)
60300019
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13150000003.538256 qam23
21390000000.537256 qam1
31470000002.738256 qam2
41550000003.938256 qam3
51630000005.640256 qam4
61710000006.440256 qam5
7179000000640256 qam6
81870000006.940256 qam7
91950000006.540256 qam8
102030000005.340256 qam9
112110000004.140256 qam10
122190000003.540256 qam11
132270000003.540256 qam12
142350000003.740256 qam13
152430000003.440256 qam14
162510000003.440256 qam15
172590000003.740256 qam16
18267000000440256 qam17
192750000005.140256 qam18
20283000000540256 qam19
212910000004.440256 qam20
22299000000440256 qam21
233070000003.438256 qam22
243230000003.940256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.91794534
2Locked37.3246207163
3Locked38.91063985988
4Locked38.6280966113
5Locked40.932442066
6Locked40.929571650
7Locked40.924711618
8Locked40.318821475
9Locked40.327191135
10Locked40.32715988
11Locked40.33133862
12Locked40.952182270
13Locked40.311781612
14Locked40.31995384
15Locked40.32034367
16Locked40.31997383
17Locked40.31977299
18Locked40.31966270
19Locked40.91836251
20Locked40.91830311
21Locked40.31875348
22Locked40.91925399
23Locked38.91853460
24Locked40.31759493

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030001939.5512064 qam1
23940000042.5512064 qam4
34620000039.5512064 qam3
45369999639.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0000
3ATDMA0000
4ATDMA0010

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
kfoA,.iyewrkldJKDHSUBsgvc



Primary Downstream Service Flow

SFID4102
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID4101
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort




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Digby123
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Re: Game Lag

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030001939.5512064 qam1
23940000042.5512064 qam4
34620000039.5512064 qam3
45369999639.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0000
3ATDMA0000
4ATDMA0010

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
kfoA,.iyewrkldJKDHSUBsgvc



Primary Downstream Service Flow

SFID4102
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID4101
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

  Network Log

Time Priority Description

11/01/2021 12:23:36noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2021 00:10:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 22:22:44noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 14:42:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 13:43:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 07:41:16noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 07:41:16ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 21:56:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 19:41:15noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 19:41:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 11:52:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2021 07:41:15noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2021 07:41:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 06:45:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2020 19:41:14noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2020 19:41:14ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2020 21:28:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/12/2020 07:41:13noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/12/2020 07:41:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 14:17:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Digby123
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Re: Game Lag

Any advice?

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Digby123
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Re: Game Lag

Any recommendations?

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AranN
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Re: Game Lag

Latency is odd. Looks almost clear at 8pm.

Would need to go to an engineer to check for any local issues or get through to technical faults over the phone to check if it's oversubscribed.

 

 

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