Virgin Media Community

[dalgibbard]

Hey all,

I encountered some very intense high latency/packet loss today whilst playing Call Of Duty Warzone, and since looking have noticed that it happens several times an hour, on a regular cadence. It's impacting all devices and traffic.

All devices restarted to no avail. I don't massively fancy speaking to someone on the phone if avoidable.

 

 

 

 

[dalgibbard]

Live updating BQM link for convenience: https://www.thinkbroadband.com/broadband/monitoring/quality/share/9f05312f07bb1252c581bbb28edf7bed69...

[dalgibbard]

Ah nevermind! Restarted both the VM box and router (again) and the issue has gone.

Prior to that, I ran smokeping internally against:
* 192.168.100.1 (VM modem)
* 192.168.0.1 (my router)
* external IP

I found that all of these showed the same packet loss/latency spikes, so clearly an issue with my Router (first hop) which i've ordered a replacement for before it dies completely 🙂

[Corey_C]

Thanks for your post and updates, dalgibbard, 

Glad to hear that the equipment reboots have sorted your connection issues.  We do also have an online troubleshooter that can help with connection issues, as well: https://www.virginmedia.com/help/services-support/broadband

Cheers,

Corey C