log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
I had more drop outs last night, you can see on the live BQM feed. This issue is persistant for several weeks now.
The standard help pages are useless. The only relevant option is intermiddant connection. When I select that, it talks about WiFi. I have this issue with an ethernet cable into the router AND wireless, it's nothing to do with WiFi.
I haven't looked at the hub when the internet has been down. If this is critical I will do it the next time it drops but this is only going to increase my time to fix for what I feel is a futile debugging step.
Sorry that you have had more drop outs, I would agree that not very likely to be wireless. It's OK if you have not info regarding the hub's behaviour. I can also run hub diagnostics from here so I've sent you a private message to confirm your account details.