This has been going on for about a month and a half, I have spoken with customer support 3 times which led them to them getting me to reset the hub and send me a new ethernet cable. Today I called and the guy basically said he could not help me, pretty bad.
Anyway.. this has led me here in a desperate effort for someone to actually take a look into the issue.
PS, I have the computer connected straight to the hub via an Ethernet cable, the only other device i have is my phone which is connected via the hubs wifi. When the net goes down it effects both the phone and computer.
Downstream power is too high on many channels, and the range of power levels too great, which seems a probable cause of the disconnects, high error count and network log of horrors. I've flagged this for forum staff to comment - they can book a technician for you unless it's an area problem that's already under investigation.
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Welcome to the forums and thank you for taking the time to post.
Sorry to hear that you have had some issues with your broadband services, having taken a look over things
I can confirm there seems to be an issue with your downstream power levels, I have taken this opportunity to book an engineer to come and review the issues, you are able to find the time and date via your online account.