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Unhappy6
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Fortnite lagging - recent service downgrade

Yesterday I switched from Vivid200 to Vivid100 because we don't need the extra speed. Ever since my son has been complaining of lag making Fortnite unplayable. Hub 2 ac, playing on PC, wired connection.

When you switch speeds does it take some time to "bed in" during which you'd expect a glitchy signal?

If so, how long?

If not, any suggestions, or do I call VM tech support?

Thanks

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Superuser
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Re: Fortnite lagging - recent service downgrade

Even if downgrading you should not expect a glitchy signal.

Report it as a fault


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Re: Fortnite lagging - recent service downgrade


Hi Unhappy6,

Thanks for your post.

I'm very sorry to hear you are having issues with your service. I have just checked and it looks like some work is taking place in your area at the moment. This should be resolved by 3pm today, however, please bare in mind, this is an estimated fix time.

Please let us know how things are after this work has been completed.

Thanks

Lindsey_C

​​​​​​​

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Unhappy6
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Re: Fortnite lagging - recent service downgrade

Thanks for the info. Phoned support this morning and they did something to the router that seemed to fix it. Until my son came home from school, then lagging again as can be seen from the trace (was totally yellow before). Then suddenly ok again. So I'll put these sporadic lags down to work in progress and keep my eye on it. Note they are school and work finishing time, maybe that's a coincidence. Holds breath....

02.05.19.png

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Unhappy6
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Re: Fortnite lagging - recent service downgrade

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0e5164312978ad0ee335e0127260fef9f9180c8b-02-05-2019

 

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Re: Fortnite lagging - recent service downgrade

Hi Unhappy6,

 

Just to keep you in the loop, it looks like we haven't quite completed the planned change yet. This is logged under reference C01016244 and they're now anticipating finishing up this afternoon.

 

Please do keep us posted regarding your services and we'll provide any further updates that we can.

 

Thanks,

Rachael

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Unhappy6
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Re: Fortnite lagging - recent service downgrade

Well, on the whole better. But still randomly going off the chart every now and then and making gaming impossible, especially as my son is now doing competitions.

Should I get an engineer out for this?

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chris676
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Re: Fortnite lagging - recent service downgrade

its probably the gaming servers. they are not reliable.

 

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Unhappy6
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Re: Fortnite lagging - recent service downgrade

Unmoderated:

Spikes like this are normal?

05.05.19.png

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