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Fortnite crashes

Hi there,

i joined Virgin recently for an increase in speed and reliability (from BT)... but my daughter is exasperated today as her Fortnite game has crashed over half a dozen times this afternoon... I checked the ping and download speeds and they were 49 and 42 (down to 23mbps!) respecively even though my Virgin app says the Wi-Fi is good... I'm afraid my technical knowledge is poor but it's supposed to be 105mbps I think... is this a regular occurrence on Virgin?

Thank you!

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Re: Fortnite crashes

105 speed wired maybe but you can't guarantee wireless speeds.

You won't need more than a few MB for gaming.

What do you mean by "Crashes"

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Re: Fortnite crashes

Hi there, 

My daughter says that the screen freezes and nothing happens... she can't hear or talk to others and has to reset the ps4 on and off again. It doesn't ever seem to happen if she's streaming tv through the ps4.

Thanks! 

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Re: Fortnite crashes

cues this happen if the PS4 is connected by cable and not wireless

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Re: Fortnite crashes

It rarely happened on BT on the same setup (but slower mbps)... any idea why it is worse now?

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Re: Fortnite crashes

wireless might not be as good. Its known to be rubbish on the hub. that is why people get there own routers and use the hub as a modem only

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Re: Fortnite crashes

Thank you for the post Sylyttle2311.

 

Can we please confirm if you've already been through our WiFi Help Page

 

When your daughter runs the speed test on the Playstation what does this show? It will never be the full speeds through WiFi so we'd always advise a wired connection especially when streaming games online as this needs a constantly stable connection.

 

Thank you, Emily.

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