i joined Virgin recently for an increase in speed and reliability (from BT)... but my daughter is exasperated today as her Fortnite game has crashed over half a dozen times this afternoon... I checked the ping and download speeds and they were 49 and 42 (down to 23mbps!) respecively even though my Virgin app says the Wi-Fi is good... I'm afraid my technical knowledge is poor but it's supposed to be 105mbps I think... is this a regular occurrence on Virgin?
My daughter says that the screen freezes and nothing happens... she can't hear or talk to others and has to reset the ps4 on and off again. It doesn't ever seem to happen if she's streaming tv through the ps4.
Can we please confirm if you've already been through our WiFi Help Page?
When your daughter runs the speed test on the Playstation what does this show? It will never be the full speeds through WiFi so we'd always advise a wired connection especially when streaming games online as this needs a constantly stable connection.