I play Fortnite on my iPhone Xr and I am constantly getting connection drops/ timeouts when I play. This only occurs on this device and not on any other.
Thank you for your message. I'm sorry to hear this.
Are you playing over Mobile data or WiFi?
yes when i play over wifi i get connection timeouts but not when i play on mobile data
Right I see. And do you have other devices in the property that have the same issue over WiFi?
no only on my iPhone Xr
Is both the phone and the game update to date with all needed updates?
yes i am pretty sure they are.
Is it over any WiFi network or when you are connected to a specific network? If so are you able to advise whether this is a business or residential broadband service and do you know who the supplier is?