So I have been experiencing so much latency ping and jittering like many of you have and after updating every part of my set up and spending a bunch of money i have narrowed it down to the biggest offender. The Puma 6 chipset inside your Home Hub 3.
If you are a gamer or streamer what matters most is having a consistent smooth FPS experience. Unfortunately for all the pros of Virgin and its wonderful staff it is let down by the Home Hub 3, more specifically the Puma 6 chipset by Intel/Arris who have now made a Puma 7 chipset with similar issues. As a community of Virgin media I think we all - including the staff need to rally together to make this service as good if not better than what is advertised.
No amount of software patches will fix this hardware problem and putting the HH3 in modem mode doesn't help either. The puma chipset line is poorly made in comparison to what is available on the market. The Virgin media development department with the final say on this has to be woken up in order to realise that people aren't stupid, if they continue with this chipset they will continue to lose customers permanently.
Solutions;
-Scrap the Puma chipset line altogether in favour of any other better chipset for the Home Hub 4.
- Release a pro version of the Home Hub 3 with a different chipset tailored for gamers. (I would pay extra for that happily)
-Make a list of 3rd party modems which are compatible with Virgin DOCSIS 3 in Europe. Like BT does.
https://www.ispreview.co.uk/index.php/2018/08/intel-coughs-to-puma-cpu-flaw-that-hit-virgin-media-hu...
https://www.dslreports.com/forum/r31122204-SB6190-Puma6-TCP-UDP-Network-Latency-Issue-Discussion~sta...
https://www.classactionlawyers.com/puma6