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Flucating ping and speed

Hi 

my speed and ping are fluctuate really bad that I can’t use my internet properly. I’ve got an engineer book for 13th of April but is there anything else going wrong in my area that would help me under stand issue I’m on 500mb and I’m not even getting speed Virgin promised at peak times 

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Re: Flucating ping and speed

Hi,
Have you checked all connections are tight? Have you performed a 50seconds pin hole reset?
Can you post you downstream and upstream from your router status by logging into 192.168.0.1

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Flucating ping and speed

All connections tight Phil and know not done pin hole reset as in modem mode 

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Re: Flucating ping and speed

Hi. Have you tried a hard wired test? Wifi interferance can cause slow speeds


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Flucating ping and speed

every test i do is hard wired best i got was 240 sat on top of the router at midnight last night.

 

 

DownStream 1DownStream 1DownStream 2DownStream 2UpStream 1UpStream 1

 

 

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Re: Flucating ping and speed

posted screenshots @phil c1 of downstream and upstream and pin hole reset.

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