Hi - when is this being addressed? I saw some Virgin vans parked outside my house the other day and thought finally someone is coming to do something about this - but they were helping the neighbours with something.
You can keep thanking me for my patience but it's wearing thin everytime I suffer jitter on a work-call, streaming movies or playing video games - when can I actually expect some useful assistance?
I never received any confirmation of works being done but packet loss has seemed to be more stable in the last month.
I have however in the last three days had complete internet outages in small bursts which has kicked me off from video-conferences, Netflix and gaming alike.
Virgin Service Status reports no issues - can you confirm if there is an issue or if this is my home router being funny again. Either way packet loss was preferable to full outage, but of course neither of them should happen with any frequency and nor did they when I was with Sky for years previously. I want to get to the bottom of this as I love Virgin internet speeds but reliability is far more important.
I'm glad you've acknowledged a problem so it's not just me even if the 29th of July is quite a while away from the time I have been having problems - why is the service so shoddy I've had nothing but problems since paying more to move to Gigabit?
I do find it's very disingenuous to acknowledge a problem after I post about it on here, but when I check your Service Status website it tells me everything is perfectly fine and you *aren't* aware of any problems even though on here you are saying you *are*.
Thank you for getting back to me swiftly in any case.
I am sorry you have been having issues since you have had the new 1GB service when the fault is resolved and you are still having issues we can get an engineer to come and look at this, I can understand that this may be frustrating given the current circumstances and thank you for your patience
Right now at 09:34AM - prime time for having meetings / responding to e-mails / taking VOIP calls....again my Virgin internet is just completely down.
As part of my seemingly weekly routine I have to check the router, check Virgin Service Status website - oh nothing is wrong supposedly...so this means I probably have to just wait 10-15 minutes for the complete internet blackout to end.
I am writing this all here as a written log of a fraction of the issues I've been having - because I think I am getting to a stage where I am going to raise a formal complaint and probably look to terminate my service and move to Sky - with whom I never had any chronic issues with over 10 years of service...
Reliable connection > fast internet speeds!
Acknowledging a problem and fixing it > leaving your customer with internet blackouts.