Is there an attenuator fitted to the back of the hub?
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Not sure what an attenuator is - just checked the coax cables. From the router it goes into a splitter which also goes to the TV box and then the wall. The TV box was a little bit loose on the co-ax so I've given it a tighten. Probably been loose since we first set it up a couple of years back mind.
Tried to give all the other coaxs a tighten but they were tight to the point the little plastic spanner just falls off.
Had another morning of being on Voice Chat with a client and noticing jitter. I am pretty annoyed there hasn't been some kind of official response to my thread yet, because this performance is unacceptable for the cost.
Thanks for your post on our Community Forums and we're terribly sorry that we've not yet been able to issue you with a response.
I do believe that there have been a few E-Mail flying around regarding this thread and I'm going to chase this up to see if there's any action that we can and need to take to improve the connection for you
We'll seek to respond to this thread further as soon as possible