Menu
Reply
Highlighted
  • 15
  • 0
  • 0
Joining in
627 Views
Message 11 of 30
Flag for a moderator

Re: Flakiest broadband I've ever had - jitter induced packet loss?

 
3.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
16030000046.5205995120 KSym/sec64QAM1
23940000045.5205995120 KSym/sec32QAM4
34620000045.0205995120 KSym/sec32QAM3
45370000046.0205995120 KSym/sec64QAM2


3.0 Upstream channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1US_TYPE_STDMA0050
2US_TYPE_STDMA0050
3US_TYPE_STDMA0050
4US_TYPE_STDMA0050
0 Kudos
Reply
Highlighted
  • 20.96K
  • 1.14K
  • 2.7K
Alessandro Volta
619 Views
Message 12 of 30
Flag for a moderator

Re: Flakiest broadband I've ever had - jitter induced packet loss?

Downstream levels are too low.

Check all the coax cables are nice and tight.

Is there an attenuator fitted to the back of the hub?


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Highlighted
  • 15
  • 0
  • 0
Joining in
589 Views
Message 13 of 30
Flag for a moderator

Re: Flakiest broadband I've ever had - jitter induced packet loss?

Not sure what an attenuator is - just checked the coax cables. From the router it goes into a splitter which also goes to the TV box and then the wall. The TV box was a little bit loose on the co-ax so I've given it a tighten. Probably been loose since we first set it up a couple of years back mind.

Tried to give all the other coaxs a tighten but they were tight to the point the little plastic spanner just falls off.

 

0 Kudos
Reply
Highlighted
  • 15
  • 0
  • 0
Joining in
552 Views
Message 14 of 30
Flag for a moderator

Re: Flakiest broadband I've ever had - jitter induced packet loss?

Any extra advice? Absolute terrible performance today and it's really really frustrating!

0 Kudos
Reply
Highlighted
  • 36
  • 0
  • 2
Tuning in
532 Views
Message 15 of 30
Flag for a moderator

Re: Flakiest broadband I've ever had - jitter induced packet loss?

Also in Solihull

Same issues, download speed is fine however ping and packet loss is all over the place

Had an engineer come and remove the attenuators and sort the cabling out inside the house but the ping and packet loss is still all over the place. Also on gig1. 

0 Kudos
Reply
Highlighted
  • 15
  • 0
  • 0
Joining in
480 Views
Message 16 of 30
Flag for a moderator

Re: Flakiest broadband I've ever had - jitter induced packet loss?

Had another morning of being on Voice Chat with a client and noticing jitter. I am pretty annoyed there hasn't been some kind of official response to my thread yet, because this performance is unacceptable for the cost.

 

0 Kudos
Reply
Highlighted
  • 3.84K
  • 178
  • 301
Forum Team
Forum Team
473 Views
Message 17 of 30
Flag for a moderator

Re: Flakiest broadband I've ever had - jitter induced packet loss?

Good Afternoon kpatel91,

 

Thanks for your post on our Community Forums and we're terribly sorry that we've not yet been able to issue you with a response.

 

I do believe that there have been a few E-Mail flying around regarding this thread and I'm going to chase this up to see if there's any action that we can and need to take to improve the connection for you

 

We'll seek to respond to this thread further as soon as possible

 

Apologies for the delay

 

David_Bn

0 Kudos
Reply
Highlighted
  • 3.84K
  • 178
  • 301
Forum Team
Forum Team
439 Views
Message 18 of 30
Flag for a moderator

Re: Flakiest broadband I've ever had - jitter induced packet loss?

Hi kpatel91.

 

Can you please set up a BQM via this link - https://www.thinkbroadband.com/broadband/monitoring/quality

 

Please report back to us in 24 hours and we can look into this further for you

 

Kindest regards,

 

David_Bn

0 Kudos
Reply
Highlighted
  • 15
  • 0
  • 0
Joining in
436 Views
Message 19 of 30
Flag for a moderator

Re: Flakiest broadband I've ever had - jitter induced packet loss?

I already have done and linked an image previously in this chain.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/32fc043a75ec38d68bc95a624adfc10c9c...

Here's a link from Friday when I was getting very ropey connection again.

 

The other user already said my downstream levels seem too low and I've checked them daily to see if they change (they don't) so that might be a good place to start?

 

0 Kudos
Reply
Highlighted
  • 3.84K
  • 178
  • 301
Forum Team
Forum Team
430 Views
Message 20 of 30
Flag for a moderator

Re: Flakiest broadband I've ever had - jitter induced packet loss?

Thanks for coming back to me

 

If you are able to run another one for me that would be appreciated.

 

This is an instruction that's come to me from out back office team

 

Kindest regards,

 

David_Bn

0 Kudos
Reply