We recently upgraded to the Gigabit speed Virgin Media package, being "lucky" enough to live in Solihull where it's been rolled out.
Getting speeds of about 900Mb down and 40Mb up which is nice, with a <10ms ping usually.
However, in the last week alone there has been four different periods of time where I have noticed enough jitter to render any games unplayable - I noticed in Call of Duty, Valorant, and streaming video I would get packet loss a few times a MINUTE.
I will ping 8.8.8.8 and notice about 25% packet loss when things are going bad.
It seems this jitter / packet loss has been slowly getting worse and worse over the last month...
This is, of course, over Ethernet (and I've changed the Ethernet cable too just in case there was some sort of damage to the original one) - and it's probably happening a lot more often but when I'm just not actively doing anything.
Perhaps more importantly - it's also getting in the way of running my home business when my audio / video gets mangled over conference calls to my clients. Not a good look when I'm a software consultancy and people (perhaps mistakenly) assume my I.T to be top notch.
What's the point in paying for high speed when the quality of the connection has become so poor?
I've seen a few other people in the forums mentioning problems - but I've not noticed any issues before until I switched over to Gigabit, so not sure if there's something wrong with the new router or if Virgin are just getting hit really hard right now, or if there's any known problems in the Solihull area - but I would love to just get this sorted out, we pay a *lot* for our broadband package!
Thanks all