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Final Fantasy XIV - Random 90002 Error (Disconnect from Server)

Hi,

I have been experiencing disconnects from FFXIV for some time now and have spoken to a number of other people who I regularly play with who do not have this issue. They've all told me they're with other ISPs, and one, who used to be with VM but recently changed (and then stopped having regular issues with lag etc.) advised I should post on here to try and get some advice or an engineer to take a look.

This happens at varying times of day, both when the game servers would be busy and not (as an example it was occuring a month ago, prior to a new expansion which was a particularly quiet time, and has continued with roughly the same regularity through this weekend when a new expansion released, and therefore much larger number of players logged in).

Looking through older posts about this, I've done a few things in advance to rule out what I can:

  • Port forwarded per Square Enix's instructions
  • Reset the SuperHub regularly for a period of time, although this didn't seem to help
  • Reset the SuperHub to factory settings

I was disconnected about 25 minutes ago (currently a period of heavy load for game servers - queue of over 1500 people and therefore a decent wait time to get back in) and I've just run the following tracert and ping commands:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 18 ms 11 ms 10.117.124.1
3 8 ms 15 ms 11 ms bmly-core-2b-xe-830-0.network.virginmedia.net [80.1.225.185]
4 * * * Request timed out.
5 18 ms 18 ms 19 ms eislou2-ic-2-ae0-0.network.virginmedia.net [62.254.84.62]
6 15 ms 18 ms 19 ms linx-lon2.lucia.sov.uk.v4.as25577.net [195.66.236.201]
7 16 ms 14 ms 18 ms et-2-2-0.vansen.the.uk.v4.as25577.net [84.45.27.154]
8 14 ms 18 ms 18 ms et-11-2-0.riker.the.uk.v4.as25577.net [84.45.27.146]
9 20 ms 13 ms 19 ms et-3-2-0.sam.thn.uk.v4.as25577.net [84.45.27.138]
10 15 ms 28 ms 18 ms et-11-0-0.kaylee.thn.uk.v4.as25577.net [84.45.27.128]
11 * * * Request timed out.
12 20 ms 19 ms 18 ms 209.130.141.196
13 15 ms 19 ms 18 ms eu.square-enix.com [209.130.141.243]

Pinging 209.130.141.243 with 32 bytes of data:
Reply from 209.130.141.243: bytes=32 time=18ms TTL=52
Reply from 209.130.141.243: bytes=32 time=15ms TTL=52
Reply from 209.130.141.243: bytes=32 time=12ms TTL=52
Reply from 209.130.141.243: bytes=32 time=19ms TTL=52

For info I am using a Wired connection, and have tried 3 different ethernet cables, all giving the same problem, as well as two different PCs and a PS4 console, all giving the same random disconnect after some period of time, all from my router.

This issue has probably been going on for 12 - 18 months, which as you can imagine is quite frustrating, especially when I'm unable to identify any obvious cause.

Many Thanks.

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Re: Final Fantasy XIV - Random 90002 Error (Disconnect from Server)

Hello ZainahP, 

Welcome to our community forum page, it's great to have you on board. 

We're sorry about the disconnections you have been experiencing and would like to assist you further with the problem. 

The first thing we would need to check is what download speeds you are currently receiving from your Hub, please can you carry out a wired speed test at speedtest.net and share a screenshot of the results? 

I can also see that you're using one of our Hub 2ACs and we can also look at upgrading you to a Hub 3.0. 

Dean C

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Re: Final Fantasy XIV - Random 90002 Error (Disconnect from Server)

Hi,

Screenshot attached:

Thanks.

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Re: Final Fantasy XIV - Random 90002 Error (Disconnect from Server)

Thanks ZainahP, 

The speed test results show that your download speeds and ping levels are exactly where they need to be. 

This would lead us to believe that the problem will be related to Final Fantasy XIV online servers and not your Virgin Media broadband connection. 

Dean C 

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Re: Final Fantasy XIV - Random 90002 Error (Disconnect from Server)

Hi,

Thanks for the update. I'm a little disappointed to hear you're not considering looking into this further, given the number of reports of similar issues on the forums here as well as the fact that I have had reports from people who have moved away from Virgin Media noticing less issues with the game overall.

I will raise the same query with Square Enix, however as I've already followed all of the steps laid out in their Technical FAQ, I'm likely to be told it's an ISP issue.

Many Thanks.

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Re: Final Fantasy XIV - Random 90002 Error (Disconnect from Server)

I'm unsure how someone can say everything is fine just based on a speed test. Seems a little unprofessional just to try and upsell a new hub without looking into the other basics.

Can you post your power levels on your up and down stream and anything from your network log.
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Re: Final Fantasy XIV - Random 90002 Error (Disconnect from Server)

Downstream and Upstream info below (Down seems to average around 9-10dBmV and Up 43dBmV):

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)298750000266750000274750000282750000290750000306750000314750000322750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID2117181920222324
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)9.999.929.889.929.899.989.929.89
RxMER (dB)39.4038.9838.6138.6139.8539.8539.40

39.85

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID4321
Frequency (Hz)53700000274000003580000045800000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)43.2541.7543.2543.25
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000

 

Issue has occurred several times in the past 24 hours and the Network Log is completely empty.

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Re: Final Fantasy XIV - Random 90002 Error (Disconnect from Server)

From what i understand power levels of +10 on downstream is super right on the edge of what it should be, considering 0 is around optimal, give or take.
(for example, my Hub2ac is around 2 - 3)

I would say, this would need an engineer to come round and sort it out but you would need to convince virgin staff this is the case, without having to pay for it.

Other people in this forum have had help with this. For your sake, i hope a different forum member see's this and helps you out or even @Dean_C can confirm these downstream powerlevels are on the higher side.

I have taken this information from a retired virgin media forum team member Jen_A who stated;

"Downstream: no lower than -6dBmV and no higher than 10dBmV - Close to 0 is optimal.
Upstream: no lower than 31dBmV and no higher than 50dBmV - 44dBmV -46dBmV is optimal."

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Re: Final Fantasy XIV - Random 90002 Error (Disconnect from Server)

Hi ZainahP,

 

So I can take a closer look at this for you I am going to drop you a PM.

 

Thanks,

Tom_S

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Re: Final Fantasy XIV - Random 90002 Error (Disconnect from Server)

This would lead us to believe that the problem will be related to Final Fantasy XIV online servers and not your Virgin Media broadband connection.

becuse of the new exp pack they limited the servers for a bit it will be fine after 4 weeks of release date

becuse everyone is rushing on doing main story and getting to level 80 fast as pos and gear up before they update the game again i do get this error becuse of my connection is messed up and can't keep connection to virgin media servers my router dc'd me 4 times today or more

My Broadband Ping - Virgin Media 350MB


Using VIVID 350 Optical Fibre




Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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