Fifa 23 lag on PC this week

[Lee_T]

Hi, this week since Monday or Tuesday, so the 25th/26th of October Fifa has been appalling for me.  

I am on the 1GB package with a wired connection and am using a brand new gaming PC on which the game has been just fine and smooth before this week.  I play the squad battles mode, so its not offline but there is no connection to other players to throw into the mix and it has been clearly terrible at all times in the last few days . .  middle of the day, early hours of the morning . . makes no difference. I get input delay, the AI even act strangely as well such as running the ball out of play and misplacing passes so for me its clearly a connection speed issue.

It only seems to affect Fifa and a basic broadband speed check shows that I am slightly down on my download speeds at about 800Mbs right now but not enough to cause an issue.  I have a friend in another city and with another provider that says he is not having this issue so is there some routing issue with virgin media and EA servers?  Is this because the schools are on holiday right now? Prior to this week I would only have issues at known busy times for the EA servers, but right now it is constant.

[John_GS · Accepted solution]

Hi Lee_T

Thanks for posting and welcome back to the community.

I am sorry to hear of the issues with playing Fifa (I have issues too but mostly caused by my own defending). 

I'll send you a PM to book a tech visit as potentially some issues with the signal to noise ratio (SNR) on a few of the upstream channels.

Best wishes,

[John_GS]

Hi Lee_T

Thanks for joining me on PM. 

Just to update the thread, the engineer visit has been booked in, It'll be viewable in your online account - virg.in/myVM - within 1 hour. You can cancel/amend it from there.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment

[Lee_T]

I marked this as resolved because I had an engineer appointment booked.  This issue is still not resolved.

[Kath_F]

Hi Lee_T, 

Thanks for coming back to the thread to let us know things are still not resolved despite an engineer visit. 

I can see you have already been in contact with my colleague via private message regarding this. 

To avoid any confusion, please stick with the private message for now. This will help us to keep all the information in one place which allows us to support you better. 

If you need any further help then pop back and let us know. 

Many thanks,