log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labeled - upstream - downstream
Thanks for coming onto the forums to get this looked into, also thanks Tony for your help 🙂
So I've had a look at our faults system using your forum details and can see no issues with your HUB or Broadband, it's all green on our side.
However lets go through some questions to see if we can uncover something -
Can I ask how your console is connected to the internet? WIFI or Ethernet?
Can you also do a speed test with this link on a laptop whilst connected via the Ethernet cable please? And also disconnect all devices from the WIFI in order to get a reliable result of your broadband.
Let me know what you find, a screenshot would be perfect, just don't forget to erase any personal information before sending 🙂