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Fifa 20 lagging

Hi.. my game play in Fifa 20 has all of a sudden started to really lag.. 

any help would be appreciated 

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Re: Fifa 20 lagging

post some info from the hub

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labeled - upstream - downstream

if its an earlier hub button is top right

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Re: Fifa 20 lagging

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Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603000003.9512064 qam89
2537000003.85512064 qam90
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Re: Fifa 20 lagging

post the downstream - you may have tried but it has not shown - upstream is usually 4 channels but 2 may be correct in your area wait for VM to comment

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Re: Fifa 20 lagging

Hi Lazy1978, 

Thanks for coming onto the forums to get this looked into, also thanks Tony for your help 🙂 

So I've had a look at our faults system using your forum details and can see no issues with your HUB or Broadband, it's all green on our side. 

However lets go through some questions to see if we can uncover something - 

Can I ask how your console is connected to the internet? WIFI or Ethernet?

Can you also do a speed test with this link on a laptop whilst connected via the Ethernet cable please? And also disconnect all devices from the WIFI in order to get a reliable result of your broadband.

Let me know what you find, a screenshot would be perfect, just don't forget to erase any personal information before sending 🙂

Megan_L

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Re: Fifa 20 lagging

Hi guys, I have been having the same problem for the last couple of weeks. 

Please find below the screenshot of my Upstream bonded channels.

I really hope I can get some help because I chose Virgin to get the best and so far I am not happy at all.

 

Thanks for your support,

Gio

Not sure if you can see the pucture so I will paste the result here:

 

Channel   Frequency  Power   SymbolRate   Modulation   ChannelID

1                46200024      4             5120             64qam             3

2                32600029      3.8          5120             64qam             5

3                39400000      3.85        5120             64qam             4

4                53699996      4             5120             64qam             2

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Re: Fifa 20 lagging

Thank you for your post Gio85 and welcome to our community. 

 

Could we please confirm if your console/PC is connected to the Hub through a wired connection or through a WiFi connection?

 

Are you able to run a speed test for us on a wired connection and copy the results in your response please?

 

Thank you, Emily.

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