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johanlon
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Message 1 of 9
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FIFA 22 constant connection issues

Hi

This has been happening for a while now, but ever since around Christmas time it's been absolutely awful. During the early hours 3/4am it's not bad and when I've played during the daytime it's been the same, but at nighttime/peak hours the game is unplayable. I'm talking about players moving like they are in mud, passes going everywhere, all my players are slow and unresponsive.. input delay too. My opponent does not seem to have this issue.

I'm using ethernet, not wifi, although even on wifi it's bad too. When i run a speedtest I get about 650Mbps download, 40Mbps upload and ping is 19. In game the ping is between 19 and 25. 

BQM live link:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/acb26ec9bfc7f1992d3b35be6efd0adb51...

Could this be because of peak times and not enough resources being given to my area? Again, during the game I monitor my ping and it's good - between 19 and 25, usually. FIFA also provide a game quality tool which allows you to monitor the server connection you had for your previous matches played. When I look at the tool it tells me all my games have perfect connection with minimal jitter and normal ping, but in game the story is completely different.


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Adduxi
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Re: FIFA 22 constant connection issues

Your BQM is atypical of over utilisation and there's not much you can do about it, apart from raise a complaint to VM.

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Lee_R
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Re: FIFA 22 constant connection issues

Hi @johanlon thanks for posting and welcome to our community.

Sorry to hear of your ongoing connection issues.  I would like to take a closer look on your behalf.  I am going to send you a private message.

Regards


Lee_R

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tugurmonkey
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Re: FIFA 22 constant connection issues

It’s the EA servers that cause these issues. You’ll find during the afternoon, early evening, it feels awful. That’s because SBC’s drop & there’s loads of players hammering the servers. Late at night, early morning it feels better because less people are playing online in our region. I have 1GB connection, wired to a PS5 & I’m using a 1ms gaming monitor. I also have the added advantage of being a network engineer for the company & tested my connection from my home to the node. Everything is perfect & in spec, no utilisation issues. EA uses peer to peer connection in every game mode apart from FUT Champs. If you connect to someone using wireless, it can cause issues with your in-game connection. I never get these issues playing Call of Duty or Battlefield, no matter what time of the day it is. You’d expect a similar issue in regards to the character online feeling unresponsive. It’s only in FIFA where this happens. 

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johanlon
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Re: FIFA 22 constant connection issues

I'm replying because this issue is still ongoing. Awful connection issues when trying to play games.

Here's my downstream:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1227000000-0.740256 qam12
2139000000-0.440256 qam1
3147000000-0.540256 qam2
4155000000-0.440256 qam3
5163000000-0.740256 qam4
6171000000-0.740256 qam5
7179000000-0.540256 qam6
8187000000-0.540256 qam7
9195000000-140256 qam8
10203000000-1.240256 qam9
11211000000-0.740256 qam10
12219000000-0.736256 qam11
13235000000-0.740256 qam13
14243000000-0.940256 qam14
15251000000-140256 qam15
16259000000-140256 qam16
17267000000-140256 qam17
18275000000-1.240256 qam18
19283000000-140256 qam19
20291000000-1.240256 qam20
21299000000-140256 qam21
22307000000-1.240256 qam22
23315000000-1.240256 qam23
24323000000-1.240256 qam24

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.370
2Locked40.9180
3Locked40.3170
4Locked40.9100
5Locked40.3190
6Locked40.3150
7Locked40.3120
8Locked40.3130
9Locked40.960
10Locked40.9100
11Locked40.960
12Locked36.360
13Locked40.360
14Locked40.360
15Locked40.350
16Locked40.300
17Locked40.960
18Locked40.960
19Locked40.350
20Locked40.980
21Locked40.390
22Locked40.970
23Locked40.360
24Locked40.350

 

Upstream:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940000448.5512064 qam12
23260002148.5512064 qam13
34620000250512064 qam11
45369999650.5512064 qam10


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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johanlon
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Re: FIFA 22 constant connection issues

Network log:

Network Log

Time Priority Description

13/06/2022 14:41:39noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2022 12:44:25noticeNOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2022 12:00:44noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 08:44:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2022 13:23:17noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2022 13:23:17ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2022 12:03:16noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2022 01:54:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2022 06:36:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/06/2022 21:49:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/06/2022 08:36:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/06/2022 07:59:49noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/06/2022 07:59:49ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/06/2022 11:18:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/06/2022 11:18:1criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 13:12:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2022 20:24:38noticeNOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2022 15:44:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2022 10:20:33noticeNOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2022 10:20:7noticeNOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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johanlon
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Re: FIFA 22 constant connection issues

Am I going to get a reply any time soon? 

I replied to a PM someone sent me when I originally posted this topic and then I got an automated reply that I shouldn't reach out to moderators... ehhh, they reached out to me! I only replied.   
  
Is my power levels and BQM looking okay?

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Adduxi
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Re: FIFA 22 constant connection issues

Downstream power is within spec, and the Upstream is nearing the upper limit of 51, but still in spec.

Your BQM is not great and has a few outages recorded at this time.  Could be noise on the line, but the PostRS errors are clear?

Let's hope VM can do a bit more investigations around the poor BQM.

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Hayley_S
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Re: FIFA 22 constant connection issues

Hello @johanlon,

I am sorry for that, but the PM was sent to you in January. Which means it was past the time frame that you are able to respond.

I will send you a new private message now, so I can investigate this further.

Many thanks,

Hayley
Forum Team



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