I changed to VM partly because higher net speed meant better connection in my head. For a long time I played FFXIV on my old internet and my connection would be "Good". I assumed after upgrading my internet that it would change to "Excellent" however colour me surprised when instead it began showing as " Poor". I installed a ping tracker and imagine my horror as I see packets dropping like rain. I google this issue and surprise surprise this seems to be a pretty common issue with virgin when it comes to gaming. I really should have taken time to google this before letting the sales agent talk me into purchase. I also see that VM is offering a "Gaming Broadband" package now which is what mine was advertised to me as, I don't suppose this package actually makes any difference to this issue.
Anyways I need help fixing this so that latency improves because quite frankly playing any kind of raid content at the level I was before switching is becoming extremely difficult.
VM works perfectly well for gaming for the vast majority of customers, so there's hope yet. This could be an easily resolved power or noise problem.
Pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time. Then we can check for any obvious problems with power, noise or error counts.
If you can do that with about 24 or 48 hours since the last restart it'll be most helpful.
Really sorry to hear you've been experiencing latency issues whilst gaming. We can see that your Hub uptime is quite high so would recommend a reboot firstly and see how you get on after that. If your Hub has been on for a long period of time then it can cause issues with your connection.
If that doesn't help then as @Andrew-G suggests, we can look to book a technician for you as there also could be equipment issues causing the noise.
Keep us posted with an updated log after your reboot and we'll see if there is any improvement.