Extremely high ping spikes on new M250 264Mbps VM router, 'no issues detected'.

[ja6j22j]

We just got a new router from Virgin Media which we're paying 20 GBP a month for, both of us play games and were hoping for a stable connection to game servers. 

The ping is stable at 25ms but every 10 seconds it spikes to 5000 ms. Even if there's only one device connected, this happens always 24/7 without fail, it's been 2 weeks now. Virgin Media just says there are no issues with the router when we troubleshoot it. Not sure what could be the issue, download and upload speed are perfect but ping is really important to us.

Anyone know what could be going on, any advice would be appreciated.

[legacy1]

by wifi?

[ja6j22j]

Yes, but ethernet still has ping spikes as well.

[legacy1]

Looks like your in a area where you can only game at 1am

setup a BQM

https://www.thinkbroadband.com/broadband/monitoring/quality

[Client62]

The ping is stable at 25ms but every 10 seconds it spikes to 5000 ms.

Looks like a total nonsense of stats. 5000 ms is 5 seconds  Never take crazy figures as fact.

Can we see some Hub performance stats from this test ...

https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see the stats for upstream / latency / jitter / packet loss.

Please share a screen shot of the full results.

[ja6j22j]

I was using the ping test on netmeter.co.uk which showed a maximum of between 4200 - 5900 ms ping spikes every 5-10 seconds.

These are the results from the site you sent though.

[legacy1]

Real speed test is fake

[Client62]

What is not fake is the loss of almost 90% of the downstream subscription speed between the Hub 3 and the PC.

What is the reason for that ?  A 2.4GHz W-Fi connection perhaps ?

[carl_pearce]

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@legacy1 wrote:

Real speed test is fake

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Proof?

[legacy1]

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@carl_pearce wrote:

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@legacy1 wrote:

Real speed test is fake

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Proof?

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How can you tell incoming traffic to the hub is real you can't so there is no proof.