I'm very close to losing the will to live with my connection now, for months I've had issues with latency & dropped packets and after multiple calls to Virgin where they've either not seen a fault or have said there is on-going work and it will be fixed soon I'm still having monumental issues with my broadband. Currently running on a brand new Hub3.
Received a text last night from virgin to suggest that the problem was fixed and I needed to restart the router (hence the dropped packets part). However, the issue has not gone away at all.
It's clear the issue occurs during 'peak times', but it makes gaming & working from home unbearable. Any idea on how else this could be addressed, or is there even a solution?!
I'm in the same situation here and after engineer visits and multiple calls I've come to the same conclusion. Basically the area can't handle the load so it seems that a different ISP might be the best solution. Not sure how the check/guarantee a different ISP would be better but I can't see VM resolving high utilisation any time soon. Here is my BQM which shows the same pattern (not as extreme as yours but still not great!)
I am really sorry. I have had a closer look at your service diagnostics screen. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Mines been like this since about March. Had issues staying connected to meetings and lags like crazy if I play a game. If my experience is anything to go by they wont do anything about it unfortunately. My guess is we wait until everyone returns to their normal routines but who knows when that could be.
Hi Lee. Yes the attachment is a BQM, it says its approved so I'm not sure why it isn't showing up. It hasn't worked since the first lockdown in March. Made life a bit of a pain considering all my machine learning and other work is done on a computer and a low latency, stable connection is required.