I upgraded to the 200mb VM package around 2 months ago and have been experiencing unplayable lag online.My PS is hardwired. I have checked if there are capacity issues on the network e.g any rogue devices. I've also check cabling and completed resets on the router. No joy.I'm getting some errors in the logs which look to be something with the DHCP server.
Time Priority Description
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Ping test:PING 192.168.0.1 (192.168.0.1): 64 data bytes72 bytes from 192.168.0.1: seq=0 ttl=64 time=110.000 ms--- 192.168.0.1 ping statistics ---3 packets transmitted, 1 packets received, 66% packet lossround-trip min/avg/max = 110.000/110.000/110.000 ms
My ping test is showing 66% packet which is literally insane and everyone I have spoken to has agreed this makes my internet unusable.Can anyone give me some advice on how to fix this?I could try getting a better router as I know the superhub 3 has chip issues, not sure this will help if its virgin servers or something?
Hello , sorry to here you are having problems, have you checked our service status to make sure there are no area issues?
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For some reason today it said that there is a problem and I should make sure my router is plugged in. My router is plugged in, I am connected to the internet.
My ping is all over the place ranging from 4 to 40, my download speed is 33 and upload 10. Its a very bad experience, im not getting what I paid infact the service is unusable. Am I able to cancel my contract for these reasons?Or can this be fixed without spending hours on the line to your overseas contact center?