Menu
Reply
Highlighted
  • 26
  • 0
  • 1
Tuning in
1,029 Views
Message 1 of 13
Flag for a moderator

Experience lag during gaming

I changed to virgin  this year and have been experiencing sporadic ping spikes I was wondering whether there was anything I could do my end or whether it's a virgin problem

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8453adf1e3ed7cf6e01f2b4d995ad27fea784d5c

Interested in hearing more. 

0 Kudos
Reply
Highlighted
  • 4.44K
  • 750
  • 1.8K
Very Insightful Person
Very Insightful Person
987 Views
Message 2 of 13
Flag for a moderator
Helpful Answer

Re: Experience lag during gaming

Your BQM shows nothing out of the ordinary for a DOCSIS cable connection.  There's zilch you can do to improve matters, unless you're gaming over wifi which will add more spikes as well as an average 7ms latency, and the solution then is to connect the gaming device to the hub by ethernet.  VDSL connections over Openreach generally have far, far less of that yellow fringing of average latency, so if you're already a god-like gamer changing ISP might help, but you'd have to sacrifice VM's greater bandwidth offer.

And there's nothing in the BQM that shows any problem VM can fix.  If your connection was worse and the yellow fringe more pronounced, there are things they can do, but at the performance shown, that is as good as it gets.  The "fringing" is inherent in the way DOCSIS equipment works, and that has its origins in the original purpose of cable as a private TV distribution system, rather than a digital data transfer system.  The more I know about DOCSIS, the more amazed I am that it works at all.  In the very long term there's some optimists hoping for Low Latency DOCSIS, but that's currently a proprietary technology that probably needs new hardware or firmware throughout VM's cable networks, so I doubt we would see that before 2026 at the absolute earliest (and maybe never).

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 26
  • 0
  • 1
Tuning in
982 Views
Message 3 of 13
Flag for a moderator

Re: Experience lag during gaming

I have the home hub 3 in modem mode which supplies an xr500 and hardwired into everything important generally my ping is very low but it's not stable.

0 Kudos
Reply
Highlighted
  • 603
  • 65
  • 90
Rising star
972 Views
Message 4 of 13
Flag for a moderator

Re: Experience lag during gaming

If that's the case can you provide the Hub 3 stats followed by Up, down, config and Network Log? If you're hardwired then the lag should only be from the connected host. But if you're getting it in every game then it could be something worse and these logs should show it


** I work for VirginMedia but all opinions posted here are my own.
0 Kudos
Reply
Highlighted
  • 61
  • 0
  • 9
On our wavelength
944 Views
Message 5 of 13
Flag for a moderator

Re: Experience lag during gaming


@Andruser wrote:

Low Latency DOCSIS, but that's currently a proprietary technology


You got that wrong. It is standardized, just like DOCSIS. It makes sense, since it is part of DOCSIS.

0 Kudos
Reply
Highlighted
  • 26
  • 0
  • 1
Tuning in
926 Views
Message 6 of 13
Flag for a moderator

Re: Experience lag during gaming

It varies I'm supposed to have 200 down but currently its 92 down 20 up 

I have no idea what you mean config and network log ?

0 Kudos
Reply
Highlighted
  • 4.44K
  • 750
  • 1.8K
Very Insightful Person
Very Insightful Person
857 Views
Message 7 of 13
Flag for a moderator

Re: Experience lag during gaming

I have no idea what you mean config and network log ?

What Aaron2 is suggesting is that you connect to the hub (eg by right clicking on the link below to open the link in a new browser tab), and that brings up the hub's user interface.  Don't log in, but you'll see a link "Check router status", now click on that.  When that opens, you'll have a window with four tabs in it.  If you cut and paste the contents of three of those tabs (Downstream, Upstream, Network log) into replies here, we can see if there's anything unusual about your connection.  The forum posting software should take out any personally identifying information, and it may flash up something like "correct the highlighted errors" - just click on "post" again if that happens.

From your BQM there's nothing that suggests (to me) any connection problems, but there's no harm having a look.

http://192.168.0.1/

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 26
  • 0
  • 1
Tuning in
817 Views
Message 8 of 13
Flag for a moderator

Re: Experience lag during gaming

Thank you for for your response as requested.

23/12/2019 22:35:36ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2019 04:22:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2019 18:45:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/12/2019 01:54:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2019 20:35:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2019 20:46:19Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2019 21:01:7Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2019 21:01:35Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2019 21:09:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2019 22:46:49ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2019 00:12:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2019 08:32:42Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2019 08:37:26ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2019 09:16:56Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2019 12:05:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2019 12:05:24Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2019 12:06:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2019 13:32:45ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2019 17:59:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2019 18:09:37ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Highlighted
  • 26
  • 0
  • 1
Tuning in
815 Views
Message 9 of 13
Flag for a moderator

Re: Experience lag during gaming

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14027500005.938256 qam25
21867500005.538256 qam7
31947500005.538256 qam8
42027500005.538256 qam9
52107500005.538256 qam10
62187500005.438256 qam11
7226750000538256 qam12
82347500004.838256 qam13
92427500004.538256 qam14
102507500004.138256 qam15
112587500003.538256 qam16
122667500003.438256 qam17
132747500004.538256 qam18
142827500005.438256 qam19
152907500005.438256 qam20
162987500005.538256 qam21
173067500005.638256 qam22
18314750000638256 qam23
193227500006.138256 qam24
204107500005.838256 qam26
214187500005.538256 qam27
224267500005.938256 qam28
234347500006.338256 qam29
24442750000638256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9214462296
2Locked38.915059976214044253
3Locked38.91560728594417835
4Locked38.913536586231966172
5Locked38.610483713053190773
6Locked38.99249146458512405
7Locked38.94660549201172107
8Locked38.913481227162756
9Locked38.96022336125723
10Locked38.66869165928941
11Locked38.682428817113094
12Locked38.948611565794962
13Locked38.6381578437827
14Locked38.9568786147760
15Locked38.9338591638024
16Locked38.63723915214373
17Locked38.913109158195
18Locked38.923371905558
19Locked38.91184885286697
20Locked38.9177341803
21Locked38.9181552195
22Locked38.6192093256
23Locked38.9245892737
24Locked38.93382482081

 

upstream

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000204.2512064 qam1
2326000004.05512064 qam3
3258000153.95512064 qam4
4394000004.15512064 qam2

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

0 Kudos
Reply
Highlighted
  • 5.48K
  • 616
  • 1.82K
Very Insightful Person
Very Insightful Person
820 Views
Message 10 of 13
Flag for a moderator
Helpful Answer

Re: Experience lag during gaming

@Liddiard1985 Based on the network log and the high number of Post RS errors on the downstream you have a fairly unhealthy connection that will probably need a tech visit to make it better.

You can call VM and try to book a visit but I'd suggest waiting for the forum team to get to this thread and they can check your connection and if they deem it necessary they can book a visit.

______________________
Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks