Your BQM shows nothing out of the ordinary for a DOCSIS cable connection. There's zilch you can do to improve matters, unless you're gaming over wifi which will add more spikes as well as an average 7ms latency, and the solution then is to connect the gaming device to the hub by ethernet. VDSL connections over Openreach generally have far, far less of that yellow fringing of average latency, so if you're already a god-like gamer changing ISP might help, but you'd have to sacrifice VM's greater bandwidth offer.
And there's nothing in the BQM that shows any problem VM can fix. If your connection was worse and the yellow fringe more pronounced, there are things they can do, but at the performance shown, that is as good as it gets. The "fringing" is inherent in the way DOCSIS equipment works, and that has its origins in the original purpose of cable as a private TV distribution system, rather than a digital data transfer system. The more I know about DOCSIS, the more amazed I am that it works at all. In the very long term there's some optimists hoping for Low Latency DOCSIS, but that's currently a proprietary technology that probably needs new hardware or firmware throughout VM's cable networks, so I doubt we would see that before 2026 at the absolute earliest (and maybe never).
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If that's the case can you provide the Hub 3 stats followed by Up, down, config and Network Log? If you're hardwired then the lag should only be from the connected host. But if you're getting it in every game then it could be something worse and these logs should show it
** I work for VirginMedia but all opinions posted here are my own.
I have no idea what you mean config and network log ?
What Aaron2 is suggesting is that you connect to the hub (eg by right clicking on the link below to open the link in a new browser tab), and that brings up the hub's user interface. Don't log in, but you'll see a link "Check router status", now click on that. When that opens, you'll have a window with four tabs in it. If you cut and paste the contents of three of those tabs (Downstream, Upstream, Network log) into replies here, we can see if there's anything unusual about your connection. The forum posting software should take out any personally identifying information, and it may flash up something like "correct the highlighted errors" - just click on "post" again if that happens.
From your BQM there's nothing that suggests (to me) any connection problems, but there's no harm having a look.