Virgin Media Community

[bugbear44]

 I am still getting these disconnects and dispite no replies from you now because you said this is resolved . IT ISNT. 

Im still getting disconnects . Please sort this or at least have the curtesy to answer people who pay for a service they are not receiving.

here is my trace

C:\Users\lee_f>tracert tranquility.servers.eveonline.com

Tracing route to d638e439e07f413c97200d057e5ebd05.pacloudflare.com [172.65.201.188]
over a maximum of 30 hops:

1 5 ms 4 ms 4 ms 192.168.0.1
2 15 ms 15 ms 12 ms 10.53.38.181
3 18 ms 15 ms 25 ms basl-core-2a-ae35-0.network.virginmedia.net [81.96.0.193]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 38 ms 20 ms 24 ms tcma-ic-2-ae9-0.network.virginmedia.net [62.253.174.178]
8 26 ms 31 ms 21 ms 162.158.32.254
9 20 ms 20 ms 19 ms 162.158.32.9
10 20 ms 26 ms 17 ms 172.65.201.188

Trace complete.

[Adduxi]

Traceroute looks fine to me ?  Or are you saying 172.65.201.188 is the wrong endpoint?

[bugbear44]

HI .

I have no idea. all i know is my connection keeps dropping.

I don't lose my wifi on the PC but the game drops connection ... ALOT.

Nothing else does just Eve .

There was a huge issue a few weeks back where it was happening to  loads of people who use VM  but they say its now sorted 

https://community.virginmedia.com/t5/Gaming-Support/Eve-Online-Connection-Issues-Fault-Ticket-F00966...

but it isn't for some and definitely not for me 

Cheers for any help

[bugbear44]

Hi They also asked me to run this .

EVE-diag_2022-03-20@14-25(+00).txt
fl=63f20
h=eveonline.com
ip=86.22.200.112
ts=1647786330.664
visit_scheme=https
uag=Mozilla/5.0 (Windows NT; Windows NT 10.0; en-GB) WindowsPowerShell/5.1.19041.1320
colo=MAN
http=http/1.1
loc=GB
tls=TLSv1.2
sni=plaintext
warp=off
gateway=off

ip : 86.22.200.112
hostname : cpc113724-basl12-2-0-cust111.20-1.cable.virginm.net
city : Basildon
region : England
country : GB
loc : 51.5605,0.4524
org : AS5089 Virgin Media Limited
postal : SS16
timezone : Europe/London
readme : https://ipinfo.io/missingauth

1 : 10.53.38.181
2 : 81.96.0.197
3 : 0.0.0.0
4 : 62.253.174.78
5 : 99.82.183.236
6 : 0.0.0.0
7 : 0.0.0.0
8 : 54.239.101.106
9 : 13.248.213.232
10 : live.chat.eveonline.com

1 : 10.53.38.181
2 : 81.96.0.197
3 : 81.96.0.153
4 : 0.0.0.0
5 : 62.254.42.174
6 : 0.0.0.0
7 : 84.116.135.50
8 : 129.250.66.101
9 : 5.158.213.26
10 : 178.19.49.118
11 : 178.19.53.158
12 : 87.237.38.2
13 : singularity.servers.eveonline.com

1 : 10.53.38.181
2 : 81.96.0.193
3 : 0.0.0.0
4 : 0.0.0.0
5 : 0.0.0.0
6 : 62.253.174.178
7 : 162.158.32.254
8 : 162.158.32.9
9 : 172.65.201.188
10 : tranquility.servers.eveonline.com

Connections Ping Success
------------ ------------
live.chat.eveonline.com 100%
tranquility.servers.eveonline.com 100%
singularity.servers.eveonline.com 100%

ComputerName RemoteAddress RemotePort TcpTestSucceeded
------------ ------------- ---------- ----------------
singularity.servers.eveonline.com 87.237.38.2 26000 True
tranquility.servers.eveonline.com 172.65.201.188 26000 True
live.chat.eveonline.com 13.248.213.232 5222 True
launcher.eveonline.com 99.84.3.51 443 True
login.eveonline.com 104.18.11.107 443 True
cis.eveonline.com 104.18.10.107 443 True
www.eveonline.com 143.204.170.27 443 True

[Adduxi]

So everything on that report is working fine.

I would consider using wired connection as wifi is not great for gaming.  If you can't get a direct wired connection, maybe try a pair of powerline adapters?

These rely on the mains being in good condition, but should still give a better stable connection than wifi.

[bugbear44]

I can’t understand why this only started happening when everyone else started having issues.I’ve run eve for month and then this **bleep** started and now it’s my wife which has never been an issue . EVER . 
Thanks for looking for me and helping but I’m frustrated and feeling palmed off tbh. I’d rather change provider than run new cables round my house 

[bugbear44]

No other game is effected . No internet dropping . No other games , just eve online . And I can almost instantly reconnect. How can that be my wife. Others in the house play other games with no issues at all . Eve . All the time. How can it be my wifi

 Thanks 

[Adduxi]

Not much to say really.  If everything else is working and it's only Eve Online, does that not say something ?

[bugbear44]

I spoke to my wife and son about this  tonight. Seems they DO both have issues with Wi-Fi dropping. Wife with work and zoom/team calls and son with games. Cheers for advice

[Paulina_Z]

Hi @bugbear44,

Welcome to our Community Forums! Thank you for your post and I'm very sorry to hear that you and your family are experiencing some ongoing disconnection issues!

We'll be happy to help investigate this issue further for you. However, before we can do this, please reboot your Hub to see if this can help with your ongoing issues. I can see that your Hub uptime is over 16 days. Please reboot your Hub and let us know if this helped resolve your issues. If not, please come back and we'll be more than happy to run some further tests.

Thank you.