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Erratic ping makes gaming impossible

At peak hours I'm finding online gaming impossible on my 350mb SH3.

Only in the last few weeks has it become a problem. I am however getting achieving my connections full speed.

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Re: Erratic ping makes gaming impossible

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
443000000
Locked
Ranged Upstream Channel (Hz)
39399983
Locked
Provisioning State
Online
 
Back
 
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
14430000004.940256 qam5
24110000004.640256 qam1
34190000004.640256 qam2
4427000000540256 qam3
54350000004.940256 qam4
64510000004.840256 qam6
74590000004.540256 qam7
84670000004.540256 qam8
94750000004.540256 qam9
10483000000540256 qam10
114910000004.840256 qam11
124990000004.940256 qam12
135070000004.940256 qam13
145150000004.540256 qam14
155230000004.540256 qam15
165310000004.640256 qam16
175390000004.940256 qam17
185470000004.540256 qam18
195550000004.440256 qam19
205630000004.540256 qam20
215710000004.440256 qam21
225790000004.340256 qam22
235870000004.540256 qam23
245950000004.440256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.31140
2Locked40.3990
3Locked40.31230
4Locked40.31470
5Locked40.31270
6Locked40.31110
7Locked40.31530
8Locked40.31500
9Locked40.91530
10Locked40.91270
11Locked40.32120
12Locked40.31910
13Locked40.32600
14Locked40.32870
15Locked40.92410
16Locked40.33340
17Locked40.33320
18Locked40.33830
19Locked40.34380
20Locked40.34510
21Locked40.34730
22Locked40.35100
23Locked40.94190
24Locked40.35420

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13939998338512064 qam4
24619998638512064 qam3
35370001239.5512064 qam2
46030000039.5512064 qam1



Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0010
4ATDMA0010

 

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
,.iyewrkldJKDHSUBsgvca698

 

 

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Re: Erratic ping makes gaming impossible

Network Log

Time Priority Description

22/11/2020 01:05:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/11/2020 11:53:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/11/2020 11:53:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 02:54:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/11/2020 15:03:36noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/11/2020 10:40:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 18:25:8noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 18:24:44Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 18:04:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 08:32:31noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 08:32:31ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 04:00:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 18:40:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 01:46:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 20:32:31noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 20:32:31ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 20:14:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 06:00:49noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 06:00:49ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 05:30:48noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Erratic ping makes gaming impossible

I forgot to mention I am using a pc with connection via Ethernet cable.

I am the only person connected to it and yes I have reset the superhub 3, but it did not help.

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Re: Erratic ping makes gaming impossible

No problems with your hub's status data.  BQM shows a moderate does of over-utilisation.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Erratic ping makes gaming impossible

I would really appreciate if someone from virgin would have a look at this at some point.

 

May I try a HUB4 seeing as my area looks congested?

 

I hear it can bond more channels so could help.

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