Virgin Media Community

[Redfokx]

I've been having a problem with my stream where I seem to be dropping frames no matter what settings I use, It's usually fine to start the stream off within first minute or so I get 0 dropped frames but as the stream goes on it gradually gets worse and worse. I've watched numerous videos where people say it's got nothing to do with OBS/Streamlabs which I'm beginning to think might be the correct answer and may be to do with my internet. I have 2 ISP's linked up to my house one of which gives me 350 download and 30 upload which is where I get very bad frame drops during streaming, where as the other one I only have 35 download and 6 upload which seems to be way more stable until certain points where it craps the bed.

Recently upgraded my PC but my old one used to have same problem and I just thought it was because my PC wasn't great but now I am beginning to sense that's not the case sadly.

PC Specs - AMD Ryzen 9 5900x , Nvidia 1060 GTX , 32gb RAM ,

[Andrew-G]

For both connections, setup a BQM over at https://www.thinkbroadband.com/broadband/monitoring/quality that might well show what's going on with them.  Post a link to a live, shared graph here and we'll see what's happening.  Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can post immediately.

[Redfokx]

Thanks for the suggestion I've made the graph for my Virgin media box link is here - 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f87962b4773f73d146122d17381d41c9ed... 

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/f87962b4773f73d146122d17381d41c9ed163d47"><img alt="My Broadband Ping - Virgin Media Connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/f87962b4773f73d146122d17381d41c9ed163d47.png" /></a>

[risc19]

The BQM is showing packet loss, thats not good.

Nice cpu by the way.

[Redfokx]

Thanks, I think the links are bugged I can't use my personal link to my own graph for some reason but started it this morning and this is what its looking like right now.

[MOD EDIT: LINK REMOVED AS I.P ADDRESS DISPLAYED]

[Andrew-G]

Kill that link, it shows your IP address.  And your previous posted link works fine for me.  That's the point of the "share" option, that it obscures your IP address.

[Andrew-G]

Since we can see you're getting packet loss, probably makes sense to look at the hub's status data.  Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as text, not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

Then we can check for any obvious problems with power, noise or error counts.

[Redfokx]

 thanks for removing link didn't realize it showed my IP 😕

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	2.7	38	256 qam	9
2	139000000	2.7	38	256 qam	1
3	147000000	2.7	38	256 qam	2
4	155000000	3	38	256 qam	3
5	163000000	3	38	256 qam	4
6	171000000	3	38	256 qam	5
7	179000000	3	38	256 qam	6
8	187000000	3	38	256 qam	7
9	195000000	3	38	256 qam	8
10	211000000	2.7	38	256 qam	10
11	219000000	2.7	38	256 qam	11
12	227000000	2.7	38	256 qam	12
13	235000000	2.5	38	256 qam	13
14	243000000	2.5	38	256 qam	14
15	251000000	2.5	38	256 qam	15
16	259000000	2.5	38	256 qam	16
17	267000000	2.5	38	256 qam	17
18	275000000	2.2	38	256 qam	18
19	283000000	2.2	38	256 qam	19
20	291000000	2.2	38	256 qam	20
21	299000000	2.2	38	256 qam	21
22	307000000	2.2	38	256 qam	22
23	315000000	2.4	38	256 qam	23
24	323000000	2.5	38	256 qam	24

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	35	0
2	Locked	38.9	63	0
3	Locked	38.6	140	0
4	Locked	38.9	116	0
5	Locked	38.9	61	0
6	Locked	38.6	69	0
7	Locked	38.9	67	0
8	Locked	38.9	33	0
9	Locked	38.9	59	0
10	Locked	38.6	286	0
11	Locked	38.6	30	0
12	Locked	38.9	43	0
13	Locked	38.6	78	0
14	Locked	38.9	77	0
15	Locked	38.9	36	0
16	Locked	38.9	48	0
17	Locked	38.6	33	0
18	Locked	38.9	162	0
19	Locked	38.9	32	0
20	Locked	38.9	73	0
21	Locked	38.6	55	0
22	Locked	38.9	33	0
23	Locked	38.9	29	0
24	Locked	38.6	68	0

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	31.5	5120	32 qam	6
2	25800000	32	5120	64 qam	8
3	32600000	31.8	5120	64 qam	7
4	46200000	31.5	5120	64 qam	5

 Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	4	0
2	ATDMA	0	0	13	0
3	ATDMA	0	0	11	0
4	ATDMA	0	0	11	0

[Redfokx]

network logs are here

Network Log

Time Priority Description

10/05/2021 19:34:39	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 15:02:6	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2021 17:15:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2021 12:07:1	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 13:41:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 04:57:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2021 13:40:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2021 16:57:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 22:13:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 15:51:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 02:33:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 05:02:39	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/04/2021 00:21:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/04/2021 17:02:39	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2021 12:49:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2021 05:02:39	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 14:44:26	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/04/2021 17:02:39	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2021 07:37:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2021 05:02:39	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Redfokx]

Any suggestions/Ideas of whats happening?