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Dramatic drop in speed today. M350 but getting 1.2 Mbs Downstream

My son and I were streaming games on NVIDIA Shield this morning when we suddenly experienced low bandwidth and packet loss (according to Shield) making game streaming impossible.

I've used a few different speed checkers (from an ethernet connection into the router) and they are reporting very slow speeds (I will post screens). This has persisted all day.

I did try the status checker which initially said there was a problem in my area. I input my cell phone number but heard nothing more. Checked again in the evening and the status was green but still, I'm getting poor performance. Ran checker again and this time it suggested checking all cabling etc. I completely removed and firmly re-attached coax and powered on again. Still no change. Ran diagnostics again but get a message saying I exceed 3 attempts. Come back tomorrow.

I don't how to log a fault with VM so came here for help.

Here are my logs:

Upstream bonded channels

 

ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID

1

39400000

3.75

5120

64 qam

2

2

32600000

3.675

5120

64 qam

3

3

25800000

3.6

5120

64 qam

4

4

46200000

3.8

5120

64 qam

1



Upstream bonded channels

 

ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

 

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Re: Dramatic drop in speed today. M350 but getting 1.2 Mbs Downstream

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

16662500006.438256 qam29
25062500008.338256 qam0
35142500007.338256 qam0
45222500006.938256 qam0
55302500007.338256 qam0
65382500007.538256 qam17
75462500007.138256 qam18
85542500006.638256 qam19
9562250000738256 qam20
105702500007.638256 qam21
115782500007.338256 qam22
125862500006.538256 qam23
135942500006.638256 qam24
14602250000738256 qam25
15610250000738256 qam26
166182500006.438256 qam27
176582500006.138256 qam28
186742500006.938256 qam30
196822500006.638256 qam31
206902500005.638256 qam32
216982500005.538256 qam33
22706250000638256 qam34
237142500006.538256 qam35
247222500006.438256 qam36



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.610
2Locked38.960
3Locked38.600
4Locked38.600
5Locked38.960
6Locked38.600
7Locked38.940
8Locked38.600
9Locked38.640
10Locked38.960
11Locked38.950
12Locked38.900
13Locked38.910
14Locked38.650
15Locked38.650
16Locked38.600
17Locked38.650
18Locked38.670
19Locked38.650
20Locked38.610
21Locked38.980
22Locked38.950
23Locked38.650
24Locked38.900
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Re: Dramatic drop in speed today. M350 but getting 1.2 Mbs Downstream

Network Log

Time Priority Description

12/06/2020 12:02:20Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2020 11:53:35Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2020 11:53:9noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2020 09:50:48Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2020 04:17:58ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/06/2020 23:47:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/06/2020 18:21:34ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2020 21:22:44ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2020 23:35:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2020 16:27:16ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 10:25:49ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2020 14:19:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2020 20:20:42ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2020 00:39:23ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2020 06:35:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2020 00:28:9ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2020 16:35:36ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2020 09:26:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2020 08:43:5ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Dramatic drop in speed today. M350 but getting 1.2 Mbs Downstream

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Alessandro Volta
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Re: Dramatic drop in speed today. M350 but getting 1.2 Mbs Downstream

Thats some steady packet loss you got their are you using VM coax cable to the hub? check cables are on correctly.


---------------------------------------------------------------
BQM, Test for outgoing ports and SSL/L2TP VPN test
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Re: Dramatic drop in speed today. M350 but getting 1.2 Mbs Downstream

Yes, we've had really great broadband for a few years, same equipment nothing had been disturbed or changed here.
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Alessandro Volta
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Re: Dramatic drop in speed today. M350 but getting 1.2 Mbs Downstream

Likely a fault outside to the connection point.



---------------------------------------------------------------
BQM, Test for outgoing ports and SSL/L2TP VPN test
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Message 8 of 8
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Re: Dramatic drop in speed today. M350 but getting 1.2 Mbs Downstream

Ah, the status page is now saying again that there may be a problem in the area (Post code B79 8SD). Fix by 16:00 tomorrow... hey ho. 

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