Virgin Media Community

[austinjh]

My son and I were streaming games on NVIDIA Shield this morning when we suddenly experienced low bandwidth and packet loss (according to Shield) making game streaming impossible.

I've used a few different speed checkers (from an ethernet connection into the router) and they are reporting very slow speeds (I will post screens). This has persisted all day.

I did try the status checker which initially said there was a problem in my area. I input my cell phone number but heard nothing more. Checked again in the evening and the status was green but still, I'm getting poor performance. Ran checker again and this time it suggested checking all cabling etc. I completely removed and firmly re-attached coax and powered on again. Still no change. Ran diagnostics again but get a message saying I exceed 3 attempts. Come back tomorrow.

I don't how to log a fault with VM so came here for help.

Here are my logs:

Upstream bonded channels

ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID

1	39400000	3.75	5120	64 qam	2
2	32600000	3.675	5120	64 qam	3
3	25800000	3.6	5120	64 qam	4
4	46200000	3.8	5120	64 qam	1

Upstream bonded channels

ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[austinjh]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	666250000	6.4	38	256 qam	29
2	506250000	8.3	38	256 qam	0
3	514250000	7.3	38	256 qam	0
4	522250000	6.9	38	256 qam	0
5	530250000	7.3	38	256 qam	0
6	538250000	7.5	38	256 qam	17
7	546250000	7.1	38	256 qam	18
8	554250000	6.6	38	256 qam	19
9	562250000	7	38	256 qam	20
10	570250000	7.6	38	256 qam	21
11	578250000	7.3	38	256 qam	22
12	586250000	6.5	38	256 qam	23
13	594250000	6.6	38	256 qam	24
14	602250000	7	38	256 qam	25
15	610250000	7	38	256 qam	26
16	618250000	6.4	38	256 qam	27
17	658250000	6.1	38	256 qam	28
18	674250000	6.9	38	256 qam	30
19	682250000	6.6	38	256 qam	31
20	690250000	5.6	38	256 qam	32
21	698250000	5.5	38	256 qam	33
22	706250000	6	38	256 qam	34
23	714250000	6.5	38	256 qam	35
24	722250000	6.4	38	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	1	0
2	Locked	38.9	6	0
3	Locked	38.6	0	0
4	Locked	38.6	0	0
5	Locked	38.9	6	0
6	Locked	38.6	0	0
7	Locked	38.9	4	0
8	Locked	38.6	0	0
9	Locked	38.6	4	0
10	Locked	38.9	6	0
11	Locked	38.9	5	0
12	Locked	38.9	0	0
13	Locked	38.9	1	0
14	Locked	38.6	5	0
15	Locked	38.6	5	0
16	Locked	38.6	0	0
17	Locked	38.6	5	0
18	Locked	38.6	7	0
19	Locked	38.6	5	0
20	Locked	38.6	1	0
21	Locked	38.9	8	0
22	Locked	38.9	5	0
23	Locked	38.6	5	0
24	Locked	38.9	0	0

[austinjh]

Network Log

Time Priority Description

12/06/2020 12:02:20	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2020 11:53:35	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2020 11:53:9	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2020 09:50:48	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2020 04:17:58	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/06/2020 23:47:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/06/2020 18:21:34	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2020 21:22:44	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2020 23:35:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2020 16:27:16	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2020 10:25:49	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2020 14:19:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2020 20:20:42	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2020 00:39:23	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2020 06:35:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2020 00:28:9	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2020 16:35:36	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2020 09:26:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2020 08:43:5	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[austinjh]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d496df942e5dc76e830059a47ed25c7996... 

[legacy1]

Thats some steady packet loss you got their are you using VM coax cable to the hub? check cables are on correctly.

[austinjh]

Yes, we've had really great broadband for a few years, same equipment nothing had been disturbed or changed here.

[legacy1]

Likely a fault outside to the connection point.

[austinjh]

Ah, the status page is now saying again that there may be a problem in the area (Post code B79 8SD). Fix by 16:00 tomorrow... hey ho.