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Discord and GTA connection issues

MrMop101
Joining in

on ‎06-12-2022 16:59

I can no longer access rockstar servers from google search or the actual application. Even for discord I cannot read and send messages on all devices using the same internet connection. When I go on a VPN or switch my router to modem mode then the problem is resolved. Is there any reason for this with a solution? 

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12 REPLIES 12

legacy1
Alessandro Volta

on ‎06-12-2022 17:21

New IP in modem mode or maybe the hub is just bad in router mode
---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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MrMop101
Joining in
In response to legacy1

on ‎06-12-2022 17:23

I have had this hub since July 2019, could that be the issue?
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Ashleigh_C
Forum Team
Forum Team
In response to MrMop101

on ‎08-12-2022 20:19

Hi there @MrMop101

 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

 

I'm so sorry to hear you are facing this issue, can I just confirm are you trying to access these sites via a wired or WiFi connection? 

 

Do it happen across all devices or only one in particular? 

 

Thanks again.

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MrMop101
Joining in
In response to Ashleigh_C

on ‎08-12-2022 21:06

I am on a wired connection, I have also tried on other devices on both wired and wireless but still the same problem.
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Steven_L
Forum Team
Forum Team
In response to MrMop101

on ‎12-12-2022 10:16

Thanks for coming back to us MrMop101, I have looked into this and can see that there is an SNR fault in your area that currently has an estimated fix time of 15th December this could be part of the issue but not likely if you have been able to resolve the issues by logging onto a VPN.

Have you tried to do a pin hole reset of your hub since the issues started, this may help to resolve the issues that you're having, would you be able to try this and let me know if it helps at all.

Kind Regards,

Steven_L

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MrMop101
Joining in
In response to Steven_L

on ‎12-12-2022 12:00

That explains it, for the past week my broadband as been disconnectting randomly showing a flashing green light on my Hub3.0.

I have tried the pin hole reset but I still get the same issues.
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Adduxi
Very Insightful Person
Very Insightful Person
In response to MrMop101

on ‎12-12-2022 13:02

You should setup a BQM for monitoring purposes and diagnostics.   www.thinkbroadband.com/ping

This free service will monitor and record your circuit and is easy to setup. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Chris_W1
Forum Team
Forum Team
In response to MrMop101

on ‎14-12-2022 13:45

Hi MrMop101, thanks for the message and welcome back to the forums. 

Would you be able to set up a BQM here and send us the results?

Kind regards, Chris. 

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