Disconnects from game servers and and stuttering when streaming netflix etc.

[tricksterdude]

I'm having issues on my Xbox series x, and on my smart TV. I keep getting randomly disconnected from game servers on the Xbox. Also I get stuttering when streaming the likes Netflix, Apple Tv, and Amazon prime, this happens on all my devices, TV, console, tablet, and PC. I've ran  a BQM for the last few days can someone have a look at it and tell me what they think?

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/fb8ed852871271ce1951aa2aed0cba3dd509f877-03-01-2023]My Broadband Ping[/url]

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/f34ce16074d782addde704454aa592bb156b0bd1-04-01-2023]My Broadband Ping[/url]

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/b5a671b6b1fc4b622485e1bfa2cfb97302a09345-05-01-2023]My Broadband Ping[/url]

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/503c8580bbdddefdd692eaae479284053322968b-06-01-2023]My Broadband Ping[/url]

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/fc859b584d56018ee69f4f18dec035d8db70c98b-07-01-2023]My Broadband Ping[/url]

[tricksterdude]

the last image should actually be the third

[tricksterdude]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	3.500000	40.946209	QAM256	1
2	147000000	4.300003	40.366287	QAM256	2
3	155000000	4.900002	40.946209	QAM256	3
4	163000000	4.400002	40.946209	QAM256	4
5	171000000	4.099998	40.946209	QAM256	5
6	179000000	3.700001	40.946209	QAM256	6
7	187000000	3.700001	40.946209	QAM256	7
8	195000000	3.700001	40.946209	QAM256	8
9	203000000	3.500000	40.946209	QAM256	9
10	211000000	3.299999	40.946209	QAM256	10
11	219000000	3.299999	40.946209	QAM256	11
12	227000000	2.900002	40.946209	QAM256	12
13	235000000	2.900002	40.366287	QAM256	13
14	243000000	3.599998	40.946209	QAM256	14
15	251000000	3.700001	40.946209	QAM256	15
16	259000000	4.000000	40.366287	QAM256	16
17	267000000	3.400002	40.366287	QAM256	17
18	275000000	2.799999	40.946209	QAM256	18
19	283000000	2.799999	40.366287	QAM256	19
20	291000000	2.900002	40.366287	QAM256	20
21	299000000	3.700001	40.946209	QAM256	21
22	307000000	3.700001	40.946209	QAM256	22
23	315000000	3.599998	40.366287	QAM256	23
24	323000000	3.200001	40.366287	QAM256	24
25	331000000	2.599998	40.946209	QAM256	25
26	339000000	2.299999	40.366287	QAM256	26
27	347000000	2.400002	40.946209	QAM256	27
28	355000000	2.500000	40.366287	QAM256	28
29	363000000	2.299999	40.366287	QAM256	29
30	371000000	2.099998	40.366287	QAM256	30
31	379000000	2.200001	40.366287	QAM256	31

[tricksterdude]

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.946209	0	0
2	Locked	40.366287	0	0
3	Locked	40.946209	0	0
4	Locked	40.946209	0	0
5	Locked	40.946209	0	0
6	Locked	40.946209	0	0
7	Locked	40.946209	0	0
8	Locked	40.946209	0	0
9	Locked	40.946209	7	0
10	Locked	40.946209	0	0
11	Locked	40.946209	0	0
12	Locked	40.946209	0	0
13	Locked	40.366287	0	0
14	Locked	40.946209	0	0
15	Locked	40.946209	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.946209	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	40.946209	0	0
22	Locked	40.946209	0	0
23	Locked	40.366287	0	0
24	Locked	40.366287	0	0
25	Locked	40.946209	0	0
26	Locked	40.366287	1	0
27	Locked	40.946209	0	0
28	Locked	40.366287	1	0
29	Locked	40.366287	0	0
30	Locked	40.366287	2	0
31	Locked	40.366287	1	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

41

2.9

12850845

5

[tricksterdude]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	43100000	48.520599	5120 KSym/sec	64QAM	2
2	23600000	48.520599	5120 KSym/sec	64QAM	5
3	30100000	48.520599	5120 KSym/sec	64QAM	4
4	36600000	48.520599	5120 KSym/sec	64QAM	3
5	49600000	49.020599	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	1	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0
5	US_TYPE_STDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.0

43.8

2K

QAM8

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

53.9

0

0

[gffmac]

none of your graph links are working mate, if you can try and fix those. Make sure .png is in the link code.

[Kain_W]

Hi there tricksterdude,

Thanks for your post and welcome back to the community.

Apologies for the issues faced, can I ask regarding this are wired devices also affected?

Let us know,