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Disconnections from Classic World of Warcraft

Hi

I have been playing Classic WoW since release (27th Aug) and have been experiencing constant disconnections, ranging from about once to three times an hour - I assumed this was normal as it was a new release but it turns out it is unique to my house and other Virgin Media customers (as discovered by this forum).

I have seen a few things mentioning upstream levels and was hoping I could recieve some help.

I have also tried using a VPN and this completely removes the issue, I don't really want to pay for a VPN for just this reason though.

https://eu-looking-glass.battle.net/ below:

TRACEROUTE:
traceroute to 86.19.96.251 (86.19.96.251), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.377 ms 0.376 ms 0.369 ms
2 37.244.24.2 (37.244.24.2) 0.590 ms 0.651 ms 0.711 ms
3 Blizzard Blizzard 1.432 ms 1.495 ms 1.588 ms
4 137.221.66.42 (137.221.66.42) 7.771 ms 7.791 ms 7.795 ms
5 137.221.78.70 (137.221.78.70) 1.157 ms 1.180 ms 1.184 ms
6 137.221.78.34 (137.221.78.34) 1.158 ms 1.370 ms 1.338 ms
7 213.46.182.193 (213.46.182.193) 5.355 ms 4.623 ms 4.589 ms
8 * * *
9 nl-ams04a-ri3-ae9-0.aorta.net (84.116.130.242) 1.392 ms 1.411 ms 1.400 ms
10 * * *
11 * * *
12 popl-core-2a-ae14-0.network.virginmedia.net (62.254.42.6) 8.312 ms 8.247 ms 8.222 ms
13 * * *
14 * * *
15 * * *


13/09/2019 07:58:10 UTC
--------------------

PING:
PING 86.19.96.251 (86.19.96.251) 56(84) bytes of data.

--- 86.19.96.251 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

 

13/09/2019 07:58:09 UTC
--------------------

MTR:
Start: Fri Sep 13 07:58:10 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 37.244.24.2 0.0% 10 0.6 0.6 0.5 0.7 0.0
3.|-- Blizzard 0.0% 10 1.2 1.2 1.1 1.4 0.0
4.|-- 137.221.66.42 0.0% 10 1.2 1.2 1.1 1.3 0.0
5.|-- 137.221.78.70 0.0% 10 1.0 12.5 0.9 59.4 24.1
6.|-- 137.221.78.34 0.0% 10 1.2 1.2 1.1 1.4 0.0
7.|-- 213.46.182.193 0.0% 10 9.7 4.4 0.9 11.7 3.8
8.|-- nl-ams17b-rc1-lag-8-0.aorta.net 90.0% 10 1.6 1.6 1.6 1.6 0.0
9.|-- nl-ams04a-ri3-ae9-0.aorta.net 0.0% 10 6.2 3.0 1.4 7.4 2.2
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- popl-core-2a-ae14-0.network.virginmedia.net 0.0% 10 8.4 8.3 8.2 8.4 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


13/09/2019 07:58:09 UTC
--------------------

I have been as far as I can with the ingame support, they have pointed me this direction.

Cheers,

Ben

 

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Re: Disconnections from Classic World of Warcraft

Hi benashton2,

 


Apologies for any frustration this has been causing. 


As it’s been a few days since your last post, I was hoping you could let me know how things are at the moment?


I have checked things again from our side and there is nothing obvious causing the issues you are experiencing.


What I would like to do is take a look into things a bit further by taking some details from you so I will drop you a PM asking for the information I would need. 


If everything is back to normal and you are experiencing no issues with your service, please ignore my PM and just pop back to us on here to let us know.

 

If you are still having these issues then just reply to my PM by clicking on the purple envelope in your own time and we will take things from there.

 


Kind regards


Paul.

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Re: Disconnections from Classic World of Warcraft

Hello there!

I have just read through the OP's post, me and my wife are having the EXACT same issue. Would you be so kind as to tell us if and how it got resolved?

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