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JamSwoosh
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Disconnection from online gaming

Hello!

I'm having disconnect problems on multiple gaming sources. I'm getting disconnected from PlayStation 4 Party Chats, but all the games I play work fine. I'm getting disconnected from game lobbies on my computer, in games such as Dead by Daylight, even though the game itself stays connected. Another game on my computer that has been disconnecting from the entire game server recently is Overwatch. I've never had any disconnect problems with that game until last year. I've had these sorts of issues for over a year now and it's gotten to the point of it being so bad that I can't stay connected for very long. Keep in mind I'm directly plugged into the internet, not wireless. Sometimes it's made it better but sometimes... the WIFI is better than the cable connection... I don't understand how that works. I've looked at my upstream and downstream levels and I'm unsure what any of them mean, so if someone could please diagnose this for me to see if there's a problem with my router or area, I'd greatly appreciate it 🙂

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)138750000146750000154750000162750000170750000178750000186750000194750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)3.553.823.582.991.911.570.920.25
RxMER (dB)37.9437.6436.1735.0837.9437.6437.0937.09
Pre RS Errors286288769596416816174197753188978685596984896150
Post RS Errors4705901618921401661781223623491584487

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID2341
Frequency (Hz)46200000394000003260000053700000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)41.0040.7540.0043.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts1000
T4 Timeouts0000

 

Hope this helps. Thank you 🙂

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