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Celeritas
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Disconnecting from world of warcraft and vpn

Like alot of posters here I have been suffering with random disconnects while playing World of warcraft. 

I have also had the same issue running a vpn connection and the whole vpn connection was dropped and had to reconnect. 

It seems to be a common issue with virgin media based on the number of posts here but none have any answers?

None of my friends have the same issues when using other providers. 

I've had this issue since moving to virgin media but it's finally got on my nerves so much I'll be leaving at the end of my contract of I can't resolve this.

I've setup broadband monitoring but there is nothing that coincides with these disconnects. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a3090bf4e276e4a6aa923eb76e0c005a3e...

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Re: Disconnecting from world of warcraft and vpn

Downstream log 

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)186750000138750000146750000154750000162750000170750000178750000194750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID71234568
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)5.245.525.645.585.435.395.335.34
RxMER (dB)36.8436.3936.6136.3936.8437.0937.0937.09
Pre RS Errors873513968556485322279305306
Post RS Errors275294290288320276305294
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Re: Disconnecting from world of warcraft and vpn

Upstream log 

Upstream   US-1 US-2 US-3 US-4
Channel Type2.02.02.02.0
Channel ID6578
Frequency (Hz)39400000462000003260000025800000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)44.0043.5043.7544.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000
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