Virgin Media Community

[J3ENNETT]

Hello

For the last couple of months I am randomly being booted from servers on various games (FIFA, Gears 5, COD, The Division) on both consoles (Xbox one and PS4). 

I am using a wired connection

I have tried WiFi and it makes no difference

Experiencing it recently on my PS4 suggests it is not the console that is to blame.

I have reset the router several times.

I have tried different ports.

I have tested the Ethernet cables (they light up green on all ports)

I've hard reset the consoles

Netflix and game downloads work perfectly. It is literally just online gaming / servers that are the issue here.

Please can someone help me. I have just renewed my virgin contact and I'm within my cancellation policy so if it doesn't get sorted soon I will be off to someone else.

Thanks

[RedGooner]

The fault is with the SH3, a cheap and useless router given away free by VM. Its not fit for purpose for gaming. VM have known this for the last 3 years. Its been said in this forum so many times now.

The SH3 is a basic router ideal for Web surfing, and streaming, no useless for gaming.

I game with the SH3 in modem mode, and my own router, and I don't have any issues. My PC is wired, my PS4Pro is wireless, all work great.

[J3ENNETT]

Ok I have heard this story a lot but I'm sick of spending money on gear that doesn't work. If this is definitely the case then what's the cheapest best router? I don't know much about them.

Whilst were at it as well, the WiFi isn't great as I live in a large house. I don't blame virgin for that but if a lot of money needs to be spent then I'd rather improve 2 issues than 1

[SCA1972]

Before spending any money, try one of your consoles connected to the hub in modem mode:

https://www.virginmedia.com/help/virgin-media-hub-modem-mode

If you get a stable connection then the issue is indeed the hub's router mode.  If not then there might be an issue with your connection that a new router won't fix.  Try it and let us know how you get on.

Some folks on here are quick to bash the Hub 3.  I know it isn't perfect and while I personally use mine in modem mode there are plenty of people using it just fine for gaming, including some of my fellow Superusers.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out.
My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

[J3ENNETT]

Ok I will try that first. If it is stable then can I not just keep it in modem mode without buying a router? Or does it mean the WiFi won't work?

[SCA1972]

In modem mode you can only connect one device via Ethernet.  If modem mode works then you would need another router to get WiFi and connect additional wired devices.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out.
My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

[J3ENNETT]

So far so good. Xbox worked okay for 2 hours this morning in modem mode. Went and picked up a TP Link C7 for £70. I've set it up but haven't used it much. I'll see what happens

[RedGooner]

Welcome to Online gaming on VM.