Hello
For the last couple of months I am randomly being booted from servers on various games (FIFA, Gears 5, COD, The Division) on both consoles (Xbox one and PS4).
I am using a wired connection
I have tried WiFi and it makes no difference
Experiencing it recently on my PS4 suggests it is not the console that is to blame.
I have reset the router several times.
I have tried different ports.
I have tested the Ethernet cables (they light up green on all ports)
I've hard reset the consoles
Netflix and game downloads work perfectly. It is literally just online gaming / servers that are the issue here.
Please can someone help me. I have just renewed my virgin contact and I'm within my cancellation policy so if it doesn't get sorted soon I will be off to someone else.
Thanks