I have read quite a few posts with this issue and now I have it
I have ran the Guild Wars 2 test program which identified massive packet loss.
I started to lok into how people have resolved this issue. The vast majority of people resorted to using a VPN so that's what I did. Since I used a VPN the problem has gone away. I don't like paying for fixes which should have been seen to by Virgin years ago. Also a VPN makes your overall ping slightly higher.
So I hve been gaming on GW2 for a few days with VPN and no problems. I tried gaming WITHOUT the VPN and exactly the same disconnect issue is back. I fird up the VPN and the very specific issue went away.
So my question is twofold really.
1. Can this be fixed? the only variable is that I am now not using the Virgin network.
2. Is the fix for this being actively worked on by Virgin?
If it is being worked on then where can I track the progress of this please?
Well this is now happening with Elder Scrolls Online as well. Both mine and my wifes pc's lag spikes to 999+ I suffered for over an hour then went through VPN and stable 100-150ms went back to Virgin network and Lag all over the place. What is going on with Virgin's net? I cannot continue my relationship with Virgin like this. Looks like back to BT net I go damn shame really